Customer Account Administrator | Salesforce & CX Focus

Experis (Austria); Coventry; On-site; GBP 19,000 - 21,000; Full time

Job summary

ManpowerGroup is seeking an Administrator / Customer Account Specialist for our Coventry operation. The role is Monday to Friday, 8:00–16:30, initially for 6 months, with an hourly rate of £14–£15.

You will manage a portfolio of customer accounts, handle quotes, orders and CRM interactions (Salesforce), and support sales metrics reporting to drive service excellence and growth. Strong communication, organization, and attention to detail are essential, with proficiency in Microsoft Word, Excel,

Qualifications

• Customer-focused with ability to manage multiple accounts.
• Excellent written and verbal communication.
• Strong attention to detail and accuracy.
• Experience with Salesforce preferred.
• Proficient in MS Office.

Responsibilities

• Execute the MRO process in line with CX Service Team standards.
• Administer a portfolio of customers from induction to end, including contract reviews and order entry, to support sales targets.
• Manage customer interactions via Salesforce and assist with CRM training across functions.
• Produce reports on sales metrics for leadership and support continuous improvement.
• Coordinate resources to resolve customer inquiries and ensure satisfaction.

Skills

Customer focused

Attention to detail

Communication skills

Time management

Organizational skills

Independent working

Team collaboration

MS Word

MS Excel

Tools

Salesforce CRM

Microsoft Office Suite

CRM reporting

Job description

ManpowerGroup is seeking an Administrator / Customer Account Specialist for our Coventry operation. The role is Monday to Friday, 8:00–16:30, initially for 6 months, with an hourly rate of £14–£15.

You will manage a portfolio of customer accounts, handle quotes, orders and CRM interactions (Salesforce), and support sales metrics reporting to drive service excellence and growth. Strong communication, organization, and attention to detail are essential, with proficiency in Microsoft Word, Excel,