CSU Service Booking Specialist - Exeter

City West Country; Exeter; Presencial; GBP 20.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Uncapped bonus

Industry training

Car scheme

Pension scheme

Discount hub

Employee assistance

Cycle to work

Eye care vouchers

Life assurance

Long service awards

Descripción de la vacante

City West Country are seeking a Booking Specialist at our Mercedes-Benz of Exeter Head Office to join a growing, award‑winning automotive group. You will handle outbound calls to generate workshop visits, maintain accurate records and deliver high levels of customer service.

This role offers uncapped bonus potential, industry‑leading training and a supportive team culture. You will work Monday to Friday 08:00‑17:30 with one Saturday morning in seven, based in Exeter, contributing to brand values

Formación

• Outbound calling experience essential.
• Proven experience in conversion & retention.
• Excellent telephone and interpersonal skills.

Responsabilidades

• Communicate City West Country culture of quality and excellence through digital and social media channels.
• Make outbound calls to generate workshop visits.
• Code and cleanse customer records for relevant, timely future contact.
• Deliver high level customer service and uphold brand values and service excellence.
• Support CSU team with EMS and post-service contacts.
• Assist communications team to meet departmental and commercial objectives.
• Coordinate with manufacturers, suppliers and professional bodies to drive value.
• Maintain clear, regular communication with colleagues across all business areas.

Conocimientos

Outbound calling

Customer service

Communication

Sales skills

Descripción del empleo

Hours: Monday to Friday 08.00-17.30 plus 1 Saturday morning in 7

Location: Exeter

Ready to grow your career with a business that’s expanding while others are cutting back? We are looking for professional Customer Service Professionals to join as a Booking Specialist based at our Mercedes-Benz of Exeter Head Office.

With uncapped bonus potential, industry-leading training and the backing of an award-winning automotive group, this is an exciting opportunity to build your career with City West Country.

What can we offer you?

• Uncapped bonus scheme meaning large potential to earn
  
• Industry expert training
• Employee Car Scheme
• Scottish Widows salary sacrifice pension scheme
• Access to our exclusiveBenefits Hub– discounts on big brands
• Employee Assistance Programme
• Cycle to work scheme andeye care vouchers
• Life assurance 1 x basic salary
• Long Service Awards to celebrate your milestones

Who are City West Country?

City West Country are a privately owned, award‑winning automotive group with over 40 years of industry experience, operating successful dealerships across Exeter, Taunton, Plymouth and Truro and now in our brand-new dealership in Paignton. That’s right, while others are streamlining their operations, we are growing, and we need the right Technicians to join us on this journey.

Owned by a father‑and‑son team, we pride ourselves on strong family values. For the past three years, we have also been recognised as an Outstanding Company to Work For by Best Companies! With an annual turnover exceeding £368 million, CWC are ranked as the 47th largest dealer group in the UK according to the AM-online AM100 report , and hold the 50th position in the Scoosh Top 100 Car Dealers rankings.

What You’ll Be Doing

As a Booking Specialist you will

• Communicate the CWC culture of quality and excellence through the digital and Social Media platform
• Effective outbound calling to generate workshop visits
• Appropriately code and cleanse customer records to ensure relevant and timely future contact
• Extend a high level of customer service and experience to maintain brand values and service excellence
• Act with a professional and flexible approach
• To support the CSU team with EMS and post service/handover contact
• Support comms team on meeting departmental and commercial objectives
• Create effective communication links with the manufacturer, suppliers, professional bodies and statuary representatives to drive best value for the business
• Communicate clearly, regularly and promptly with colleagues across all business areas
  

What We’re Looking For

We’re looking for someone with the right attitude, confidence and willingness to learn.

• -Specialist/technical product knowledge
• -Outbound call experience essential
• -Proven experience in conversion & retention
• -Good telephone and interpersonal skills
• -Dynamic and driven self-starter
• -Flexible and professional

We are passionate about creating a diverse and inclusive place to work, with a commitment to equality and fairness at the heart of our values and everyday practices and policies. We aim to recruit, nurture and retain a diverse workforce that reflect the diversity of our customer base.