Training Specialist - Onboarding and Performance

City West Country; Exeter; Presencial; GBP 32.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Job share opportunities

Industry expert training

Car scheme

Pension scheme

Benefits Hub discounts

Employee assistance

Cycle to work

Eye care vouchers

Life insurance

Long service awards

Descripción de la vacante

City West Country is seeking a Training Specialist - Onboarding and Performance to lead onboarding and performance training across our Exeter base and South West locations. The role supports Sales, Aftersales and central functions, with travel required to multiple dealerships and brands including Mercedes-Benz, BYD and Chery.

The position offers full-time and part-time options, with salary up to £35,000 and a strong focus on developing new hires and existing staff to achieve consistent

Formación

• Confidence delivering training to a range of audiences.
• Strong organisational skills and the ability to manage competing priorities across multiple locations.
• Confidence using digital tools, business systems and learning platforms.
• Ability to interpret feedback and performance information to identify development needs and evaluate effectiveness.

Responsabilidades

• Develop, implement and continuously improve a consistent onboarding experience for all new employees joining the company.
• Create role-specific onboarding pathways for Sales, Aftersales and other key dealership positions.
• Establish structured 30, 60 and 90 day development milestones, with clear expectations for knowledge, competence, shadowing and independent working.
• Work with Line Managers to ensure new colleagues receive effective workplace support, coaching and opportunities to practise newly acquired skills.
• Monitor onboarding progress, training completion, colleague feedback and competency outcomes, identifying barriers to successful integration.
• Develop focused training materials that help colleagues communicate key product differences, relevant features and ownership benefits with confidence.
• Support the integration of finance, add-on products, aftersales, servicing, warranty and other relevant products or services into performance training content.
• Support colleagues in the effective use of dealer management systems (DMS), customer relationship management (CRM) platforms, manufacturer portals, learning systems and other relevant applications.
• Create clear system guides, demonstrations, process walkthroughs, quick-reference materials and role-specific learning resources.
• Support the introduction of new systems, upgrades, functionality changes and initiatives through structured training and user support.
• Work with IT to understand system functionality, user requirements and recurring training challenges.
• Maintain accurate records of training delivery, attendance, assessment results, onboarding progress and competency outcomes using designated Group systems.
• Produce regular reports for the Head of Group Training covering delivery, completion, capability gaps and training effectiveness.
• Track agreed measures such as time to competence, assessment results, process accuracy, system adoption and Line Manager feedback.
• Identify recurring training needs and trends across dealerships, departments and role types.
• Ensure training resources are accurate, current, appropriately approved and aligned with Group policies and operating standards.

Conocimientos

Confidence delivering training

Organisational skills

Digital tools proficiency

Feedback interpretation

UK driving licence

Automotive dealership knowledge

Descripción del empleo

Training Specialist - Onboarding and Performance

Salary: up to £35,000.00

Hours: Full time and part time opportunities available

Location: Exeter with travel across the South West required

Ready to grow your career with a business that’s expanding while others are cutting back? In this newly created role of Training Specialist - Onboarding and Performance, we are looking for confident and organised applicants to play a key role in upskilling both new and existing employee capability and ensure high levels of operational consistency and performance throughout the business. Working with brands such as Mercedes-Benz, BYD and Chery, this role will support colleagues working across all roles within the business including Sales, Aftersales, Fleet and Central Support functions.

What can we offer you?

• Opportunity for full time or part time job share
  


• Industry expert training


• Employee Car Scheme


• Scottish Widows salary sacrifice pension scheme


• Access to our exclusiveBenefits Hub– discounts on big brands


• Employee Assistance Programme


• Cycle to work scheme andeye care vouchers


• Life assurance 1 x basic salary


• Long Service Awards to celebrate your milestones

Who are City West Country?

City West Country are a privately owned, award‑winning automotive group with over 40 years of industry experience, operating successful dealerships across Exeter, Taunton, Plymouth and Truro and now in our brand-new dealership in Paignton. That’s right, while others are streamlining their operations, we are growing, and we need the right Technicians to join us on this journey.

Owned by a father‑and‑son team, we pride ourselves on strong family values. For the past three years, we have also been recognised as an Outstanding Company to Work For by Best Companies! With an annual turnover exceeding £368 million, CWC are ranked as the 47th largest dealer group in the UK according to the AM-online AM100 report , and hold the 50th position in the Scoosh Top 100 Car Dealers rankings.

What You’ll Be Doing

As a Training Specialist, you’ll work across three main areas:

• Develop, implement and continuously improve a consistent onboarding experience for all new employees joining the company.


• Create role‑specific onboarding pathways for Sales, Aftersales and other key dealership positions.
  


• Establish structured 30, 60 and 90 day development milestones, with clear expectations for knowledge, competence, shadowing and independent working.


• Work with Line Managers to ensure new colleagues receive effective workplace support, coaching and opportunities to practise newly acquired skills.


• Monitor onboarding progress, training completion, colleague feedback and competency outcomes, identifying barriers to successful integration.

Performance: Products, Process and Systems

• Develop focused training materials that help colleagues communicate key product differences, relevant features and ownership benefits with confidence.


• Support the integration of finance, add‑on products, aftersales, servicing, warranty and other relevant products or services into performance training content, in line with approved processes and role responsibilities.


• Support colleagues in the effective use of dealer management systems (DMS), customer relationship management (CRM) platforms, manufacturer portals, learning systems and other relevant applications.


• Create clear system guides, demonstrations, process walkthroughs, quick‑reference materials and role‑specific learning resources.


• Support the introduction of new systems, upgrades, functionality changes and initiatives through structured training and user support.


• Work with IT to understand system functionality, user requirements and recurring training challenges.

Evaluation, Reporting and Continuous Improvement

• Maintain accurate records of training delivery, attendance, assessment results, onboarding progress and competency outcomes using designated Group systems.


• Produce regular reports for the Head of Group Training covering delivery, completion, capability gaps and training effectiveness.


• Track agreed measures such as time to competence, assessment results, process accuracy, system adoption and Line Manager feedback.


• Identify recurring training needs and trends across dealerships, departments and role types.


• Ensure training resources are accurate, current, appropriately approved and aligned with Group policies and operating standards.

What We’re Looking For

We’re looking for someone with the right attitude, confidence and willingness to succeed in the role.

• Confidence delivering training to a range of audiences, from new starters to experienced colleagues.


• Strong organisational skills and the ability to manage competing priorities across multiple locations.


• Confidence using digital tools, business systems and learning platforms.


• Ability to interpret feedback and performance information to identify development needs and evaluate effectiveness.


• UK driving licence and willingness to travel regularly throughout the South West
  


• Experience within an automotive dealer group, vehicle manufacturer or related retail environment.


• Understanding of automotive dealership operations across sales, aftersales and customer experience.


• Experience training colleagues on DMS, CRM or other automotive business systems.


• Demonstrable experience in a training, learning and development, coaching or capability development.

We are passionate about creating a diverse and inclusive place to work, with a commitment to equality and fairness at the heart of our values and everyday practices and policies. We aim to recruit, nurture and retain a diverse workforce that reflect the diversity of our customer base.

Training Specialist - Onboarding and Performance