CSU Service Booking Specialist - Exeter

City West Country Ltd; Exeter; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Uncapped bonus

Industry training

Employee car scheme

25 days holiday

Pension scheme

Discount hub

Employee assistance

Cycle to work

Eye care vouchers

Life assurance

Job summary

City West Country Ltd. is hiring a Booking Specialist for the Mercedes-Benz Exeter Head Office to drive outbound calls and generate service visits.

You will cleanse and update customer records to enable timely follow-ups and deliver exceptional service in line with our premium automotive standards. This role offers uncapped bonus potential, extensive in-house training and a range of employee benefits within a growing, award-winning automotive group.

Qualifications

• Specialist/technical product knowledge.
• Outbound call experience essential.
• Experience in conversion and retention.
• Strong telephone and interpersonal skills.
• Dynamic and driven self-starter.
• Flexible and professional.

Responsibilities

• Communicate the CWC culture of quality and excellence through the digital and Social Media platform.
• Effective outbound calling to generate workshop visits.
• Appropriately code and cleanse customer records to ensure relevant and timely future contact.
• Extend a high level of customer service and experience to maintain brand values and service excellence.
• Act with a professional and flexible approach.
• To support the CSU team with EMS and post service/handover contact.
• Support comms team on meeting departmental and commercial objectives.
• Create effective communication links with the manufacturer, suppliers, professional bodies and statuary representatives to drive best value for the business.
• Communicate clearly, regularly and promptly with colleagues across all business areas.

Skills

Outbound calling

Conversion & retention

Telephone skills

Interpersonal skills

Self-starter

Professional demeanor

Specialist knowledge

Job description

Salary: Up to £35,404.74

Hours: Monday to Friday 08.00-17.30

Location: Exeter

Ready to grow your career with a business that's expanding while others are cutting back? We are looking for professional Customer Service Professionals to join as a Booking Specialist based at our Mercedes-Benz of Exeter Head Office.

With uncapped bonus potential, industry-leading training and the backing of an award-winning automotive group, this is an exciting opportunity to build your career with City West Country.

What can we offer you?

• Uncapped bonus scheme meaning large potential to earn
• Industry expert training
• Employee Car Scheme
• 25 days' holiday + bank holidays
• Scottish Widows salary sacrifice pension scheme
• Access to our exclusive Benefits Hub - discounts on big brands
• Employee Assistance Programme
• Cycle to work scheme and eye care vouchers
• Life assurance 1 x basic salary
• Long Service Awards to celebrate your milestones

Who are City West Country?

City West Country are a privately owned, award-winning automotive group with over 40 years of industry experience, operating successful dealerships across Exeter, Taunton, Plymouth and Truro and now in our brand-new dealership in Paignton. That's right, while others are streamlining their operations, we are growing, and we need the right Technicians to join us on this journey.

Owned by a father-and-son team, we pride ourselves on strong family values. For the past three years, we have also been recognised as an Outstanding Company to Work For by Best Companies! With an annual turnover exceeding £368 million, CWC are ranked as the 47th largest dealer group in the UK according to the AM-online AM100 report, and hold the 50th position in the Scoosh Top 100 Car Dealers rankings.

What You'll Be Doing

• Communicate the CWC culture of quality and excellence through the digital and Social Media platform
• Effective outbound calling to generate workshop visits
• Appropriately code and cleanse customer records to ensure relevant and timely future contact
• Extend a high level of customer service and experience to maintain brand values and service excellence
• Act with a professional and flexible approach
• To support the CSU team with EMS and post service/handover contact
• Support comms team on meeting departmental and commercial objectives
• Create effective communication links with the manufacturer, suppliers, professional bodies and statuary representatives to drive best value for the business
• Communicate clearly, regularly and promptly with colleagues across all business areas

What We're Looking For

• Specialist/technical product knowledge
• Outbound call experience essential
• Proven experience in conversion & retention
• Good telephone and interpersonal skills
• Dynamic and driven self-starter
• Flexible and professional

Ready to Make Your Move?

We are passionate about creating a diverse and inclusive place to work, with a commitment to equality and fairness at the heart of our values and everyday practices and policies. We aim to recruit, nurture and retain a diverse workforce that reflect the diversity of our customer base.

Want to discuss this role? Call Beth Williams on 01392 825073 or email [email protected]