Booking Specialist - Uncapped Bonus & Car Scheme

City West Country Ltd; Exeter; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Uncapped bonus

Industry training

Employee car scheme

25 days holiday

Pension scheme

Discount hub

Employee assistance

Cycle to work

Eye care vouchers

Life assurance

Job summary

City West Country Ltd. is hiring a Booking Specialist for the Mercedes-Benz Exeter Head Office to drive outbound calls and generate service visits.

You will cleanse and update customer records to enable timely follow-ups and deliver exceptional service in line with our premium automotive standards. This role offers uncapped bonus potential, extensive in-house training and a range of employee benefits within a growing, award-winning automotive group.

Qualifications

• Specialist/technical product knowledge.
• Outbound call experience essential.
• Experience in conversion and retention.
• Strong telephone and interpersonal skills.
• Dynamic and driven self-starter.
• Flexible and professional.

Responsibilities

• Communicate the CWC culture of quality and excellence through the digital and Social Media platform.
• Effective outbound calling to generate workshop visits.
• Appropriately code and cleanse customer records to ensure relevant and timely future contact.
• Extend a high level of customer service and experience to maintain brand values and service excellence.
• Act with a professional and flexible approach.
• To support the CSU team with EMS and post service/handover contact.
• Support comms team on meeting departmental and commercial objectives.
• Create effective communication links with the manufacturer, suppliers, professional bodies and statuary representatives to drive best value for the business.
• Communicate clearly, regularly and promptly with colleagues across all business areas.

Skills

Outbound calling

Conversion & retention

Telephone skills

Interpersonal skills

Self-starter

Professional demeanor

Specialist knowledge

Job description

City West Country Ltd. is hiring a Booking Specialist for the Mercedes-Benz Exeter Head Office to drive outbound calls and generate service visits.

You will cleanse and update customer records to enable timely follow-ups and deliver exceptional service in line with our premium automotive standards. This role offers uncapped bonus potential, extensive in-house training and a range of employee benefits within a growing, award-winning automotive group.