Crypto Client Success Specialist — Growth & Support

KeyFinders; Greater London; Hybrid; GBP 45,000 - 75,000; Full time

Benefits offered by this job

Bonuses

Health insurance

Dental insurance

Vision insurance

Retirement plan

Wellness program

Job summary

KeyFinders in London seeks a Client Success Manager to guide clients through the recovery process and ensure exceptional service delivery. You will be the main contact, translate crypto concepts for non-technical audiences, and coordinate with technical teams to provide updates and manage expectations.

The role requires 3+ years in client success or account management, a business-related degree, and strong CRM/proj mgmt skills. Competitive salary and benefits are offered.

Qualifications

• Bachelor's degree in Business, Communications, or related field.
• 3+ years of experience in client success, account management, or similar role.
• Strong understanding of cryptocurrency concepts and blockchain technology.
• Excellent communication and interpersonal skills.
• Ability to explain complex technical concepts to non-technical audiences.
• Strong problem-solving abilities and attention to detail.
• Experience with CRM systems and project management tools.
• Competitive salary and performance bonuses.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with employer contribution.
• Wellness program.

Responsibilities

• Serve as the primary point of contact for clients throughout the recovery process
• Explain technical concepts to clients in an accessible manner
• Coordinate with technical teams to provide status updates and manage expectations
• Document client interactions and maintain case records
• Identify opportunities to improve the client experience
• Handle sensitive client information with the utmost confidentiality
• Contribute to the development of client-facing resources and documentation

Skills

Client success

Account management

Crypto concepts

Blockchain knowledge

Communication skills

Problem-solving

Attention to detail

CRM software

Project management tools

Education

Bachelor's degree in Business, Communications, or related field

Tools

CRM software

Project management tools

Job description

KeyFinders in London seeks a Client Success Manager to guide clients through the recovery process and ensure exceptional service delivery. You will be the main contact, translate crypto concepts for non-technical audiences, and coordinate with technical teams to provide updates and manage expectations.

The role requires 3+ years in client success or account management, a business-related degree, and strong CRM/proj mgmt skills. Competitive salary and benefits are offered.