Client Success Specialist

KeyFinders; Greater London; Hybrid; GBP 45,000 - 75,000; Full time

Benefits offered by this job

Bonuses

Health insurance

Dental insurance

Vision insurance

Retirement plan

Wellness program

Job summary

KeyFinders in London seeks a Client Success Manager to guide clients through the recovery process and ensure exceptional service delivery. You will be the main contact, translate crypto concepts for non-technical audiences, and coordinate with technical teams to provide updates and manage expectations.

The role requires 3+ years in client success or account management, a business-related degree, and strong CRM/proj mgmt skills. Competitive salary and benefits are offered.

Qualifications

• Bachelor's degree in Business, Communications, or related field.
• 3+ years of experience in client success, account management, or similar role.
• Strong understanding of cryptocurrency concepts and blockchain technology.
• Excellent communication and interpersonal skills.
• Ability to explain complex technical concepts to non-technical audiences.
• Strong problem-solving abilities and attention to detail.
• Experience with CRM systems and project management tools.
• Competitive salary and performance bonuses.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with employer contribution.
• Wellness program.

Responsibilities

• Serve as the primary point of contact for clients throughout the recovery process
• Explain technical concepts to clients in an accessible manner
• Coordinate with technical teams to provide status updates and manage expectations
• Document client interactions and maintain case records
• Identify opportunities to improve the client experience
• Handle sensitive client information with the utmost confidentiality
• Contribute to the development of client-facing resources and documentation

Skills

Client success

Account management

Crypto concepts

Blockchain knowledge

Communication skills

Problem-solving

Attention to detail

CRM software

Project management tools

Education

Bachelor's degree in Business, Communications, or related field

Tools

CRM software

Project management tools

Job description

Guide clients through the recovery process and ensure exceptional service delivery.

Key Responsibilities

• Serve as the primary point of contact for clients throughout the recovery process
• Explain technical concepts to clients in an accessible manner
• Coordinate with technical teams to provide status updates and manage expectations
• Document client interactions and maintain case records
• Identify opportunities to improve the client experience
• Handle sensitive client information with the utmost confidentiality
• Contribute to the development of client-facing resources and documentation

Requirements

• Bachelor's degree in Business, Communications, or related field
• 3+ years of experience in client success, account management, or similar role
• Strong understanding of cryptocurrency concepts and blockchain technology
• Excellent communication and interpersonal skills
• Ability to explain complex technical concepts to non-technical audiences
• Strong problem-solving abilities and attention to detail
• Experience with CRM systems and project management tools
• Competitive salary and performance bonuses
• Comprehensive health, dental, and vision insurance
• Retirement savings plan with employer contribution
• Wellness program