Cruise Sales & Customer Experience Executive

Imagine Cruising; Swindon; On-site; GBP 22,000 - 26,000; Full time

Job summary

Imagine Cruising seeks a Sales & Customer Communications Executive to enhance existing bookings with tailored recommendations and upgrades. You will work with customers across departments to drive satisfaction and commercial performance while identifying revenue opportunities and strengthening relationships.

The role requires flexible shifts, strong communication, and the ability to work well under pressure, with a passion for cruises and delivering exceptional service.

Qualifications

• Excellent communication skills, verbal and written.
• Experience in customer service and handling inquiries.
• Ability to work flexible shifts, including nights as required.
• Comfortable working alone and within a team, with attention to detail.
• Calm under pressure and capable of problem solving to meet deadlines.

Skills

Customer service

Communication skills

Teamwork

Self-motivation

Deadline driven

Job description

Imagine Cruising seeks a Sales & Customer Communications Executive to enhance existing bookings with tailored recommendations and upgrades. You will work with customers across departments to drive satisfaction and commercial performance while identifying revenue opportunities and strengthening relationships.

The role requires flexible shifts, strong communication, and the ability to work well under pressure, with a passion for cruises and delivering exceptional service.