Croydon-Based Customer Support Specialist – Urban Mobility

Hozah Ltd; Croydon; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Hozah Ltd is seeking a full-time, on-site Customer Service Specialist in Croydon to handle customer inquiries via email, resolve issues, and maintain documentation with accuracy. The role collaborates with multiple departments to address client concerns and uphold high service standards.

The ideal candidate will possess proven customer support experience, excellent communication, and strong problem-solving skills, with the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Proven experience in a customer support or service role (required).
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and keen attention to detail.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Proficiency in professional email communication and customer service etiquette.
• Ability to work both independently and as part of a team.
• Familiarity with Zendesk and Jira is desirable.

Responsibilities

• Respond to customer inquiries and support requests via email
• Provide clear, professional, and timely resolutions to customer issues
• Maintain detailed records of customer interactions
• Collaborate with internal teams to resolve complex issues
• Ensure a high level of customer satisfaction through effective communication and follow-up

Skills

Communication skills

Problem solving

Attention to detail

Time management

Email etiquette

Teamwork

Zendesk familiarity

Tools

Zendesk

Jira

Job description

Hozah Ltd is seeking a full-time, on-site Customer Service Specialist in Croydon to handle customer inquiries via email, resolve issues, and maintain documentation with accuracy. The role collaborates with multiple departments to address client concerns and uphold high service standards.

The ideal candidate will possess proven customer support experience, excellent communication, and strong problem-solving skills, with the ability to manage multiple tasks in a fast-paced environment.