Technical Support Engineer

Hozah Ltd; Greater London; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work

Office dogs

Free meals in office

Job summary

Hozah Ltd. is seeking a Technical Support Engineer to own the IoT device estate and IT infrastructure across multiple automated parking sites.

This hands-on role requires strong technical expertise, operational oversight, and the ability to lead device lifecycle management from deployment through to optimisation. You will work with Tech Ops, DevOps, suppliers, and client stakeholders to ensure maximum uptime, system resilience, and operational efficiency.

Qualifications

• Minimum 5+ years in IT support, infrastructure, field engineering, or technical operations.
• Proven experience managing IoT devices and distributed technology estates.
• Experience supporting automated parking, ANPR, IoT, and networking.
• Experience working in multi-site operational environments.
• Ability to mentor a junior team member and collaborate across teams.

Responsibilities

• IoT & Device Infrastructure Management across multiple sites, including deployment and lifecycle management.
• Oversee device health, connectivity, and performance monitoring.
• Escalation point for hardware, software, and network issues.
• Maintain and optimise device/hardware management and monitoring platforms.
• Support automated parking systems including ANPR, parking software, and kiosks.
• Coordinate with third-party providers and support site onboarding.
• Ensure SLAs, uptime targets, and KPIs are met; mentor junior staff.

Skills

IoT Infrastructure

Networking fundamentals

Remote device management

Windows OS

Troubleshooting

Mentoring junior staff

Tools

JIRA

Zendesk

Monday.com

Job description

Technical Support Engineer

• Competitive


• London, uk


• Full time

Job Description

As an experienced Technical Support & IT Operations Engineer, you will take ownership of our IoT device estate and technical infrastructure across multiple automated parking sites. This is a hands-on role requiring strong technical expertise, operational oversight, and the ability to lead device lifecycle management from deployment through to optimisation.

You will work closely with Tech Ops, DevOps, suppliers, and client stakeholders to ensure maximum uptime, system resilience, and operational efficiency. The role requires at least 5+ years’ experience within a technical IT support, infrastructure, or field engineering environment, ideally within IoT, ANPR, CCTV, networking, or automated parking solutions.

Experience with, or strong working knowledge of, systems commonly used within automated parking environments (e.g. ANPR platforms, parking management systems, IP CCTV, barrier control systems, payment kiosks, device management platforms) is highly desirable.

Key Responsibilities

IoT & Device Infrastructure Management

• Lead configuration, deployment, and lifecycle management of IoT devices (tablets, payment kiosks, staff devices, ANPR cameras, edge devices, networking hardware).


• Oversee estate-wide device health, connectivity, and performance monitoring.


• Act as an escalation point for hardware, software, and network issues.


• Maintain and optimise device/hardware management and device monitoring platforms.


• Implement preventative maintenance strategies to reduce downtime.


• Drive continuous improvement of system reliability and resilience.

Automated Parking Systems Support

• Provide technical support for automated parking systems, including: ANPR systems, parking management software platforms, payment kiosks and integrated payment solutions, parking tablets


• Troubleshoot end-to-end system workflows (camera → network → backend platform → payment → reporting).


• Liaise with third-party parking system providers and integrators.


• Support upgrades, migrations, and new site onboarding

Operational Site Support

• Collaborate with Tech Ops Team to ensure smooth daily operations across multiple sites.


• Identify, analyse, and resolve systemic operational inefficiencies.


• Lead technical aspects of rollouts and new site implementations.


• Ensure SLAs, uptime targets, and performance KPIs are consistently achieved.


• Provide mentorship and guidance to the junior team member.


• Support root cause analysis and produce post-incident reports where required.

Logistics & Asset Management Oversight

• Oversee device procurement, stock control, and lifecycle planning.


• Supervise preparation, configuration, and deployment readiness of equipment.


• Maintain accurate inventory records of devices, spares, networking equipment, and tools.


• Coordinate logistics across internal teams, suppliers, and client sites.


• Ensure compliance with asset tracking and documentation standards.

Documentation, Compliance & Administration

• Maintain accurate configuration records, network diagrams, and onboarding documentation.


• Develop and maintain SOPs, setup guides, and troubleshooting documentation.


• Manage and prioritise tickets through service management platforms (e.g. JIRA, Zendesk, Monday.com).


• Raise and track technical change requests (e.g. OSM and ISME JIRAs).


• Ensure adherence to security policies, data protection, and device compliance standards.

Profile of the Ideal Candidate

Skills & Knowledge

Experience

• 5+ years’ experience in IT support, infrastructure, field engineering, or technical operations.


• Proven experience managing IoT devices and distributed technology estates.


• Experience supporting automated parking, ANPR, IoT, and networking (highly desirable).


• Experience working in multi-site operational environments.


• Demonstrated ability to lead projects, support other departments and mentor a junior team member.

Must-Have (Core Technical):

• Strong networking knowledge (IP addressing, troubleshooting, VPNs).


• Experience configuring and troubleshooting routers, switches, and firewalls.


• Solid Windows OS knowledge (event logs, command line, system configuration).


• Experience with remote device management tools.


• Ability to perform structured root cause analysis.


• Understanding of endpoint security and device compliance best practices.


• Strong documentation and asset management discipline.

Desirable Technical Knowledge

• ANPR systems and camera configuration.


• IP CCTV setup and troubleshooting.


• Raspberry Pi / edge device configuration.


• Experience with parking management platforms (LastPass, ScaleFusion, SIMUi, Retool etc.)


• Familiarity with cloud-hosted systems and APIs.


• Microsoft 365 administration.


• VPN configuration and secure remote connectivity.

Soft Skills

• Confident decision-maker with strong problem-solving capability.


• Clear communicator, able to engage both technical and non-technical stakeholders.


• Calm under pressure in live operational environments.


• Highly organised with strong ownership mindset.


• Proactive in identifying improvements and implementing solutions.


• Professional, client-facing approach.

Background

• Minimum 5+ years relevant industry experience.


• Relevant certifications (e.g. Network+, Microsoft, ITIL) are desirable. Any others @Daivik?


• Experience within the automated parking, smart mobility, or IoT sectors is advantageous.


• Able to commute to Croydon 4 days per week.


• Full UK driving licence (desirable if site visits required).

What We Offer

• Competitive salary and benefits tailored to your experience.


• Hybrid working (4 days in office, 1 day WFH).


• Career development opportunities including training, mentorship, and exposure to technical operations.


• Impactful work contributing to a mission that's reshaping urban mobility.


• Collaborative culture with a friendly team (and two office dogs!).


• Free breakfast, lunch, drinks, and snacks in the office.


• Excellent transport links and discounted/free food options.

Why Hozah?

At Hozah, you'll play a pivotal role in a purpose-driven company at the forefront of urban mobility innovation. We foster a culture of collaboration, creativity, and positive impact, where your contributions help shape the future of smarter cities. If you're looking to make a real difference in transforming the future of mobility (and enjoy two friendly office dogs), we'd love to hear from you. Join us and be part of this exciting journey!