Customer & Client Support Specialist

Hozah Ltd; Croydon; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Hozah Ltd is seeking a full-time, on-site Customer Service Specialist in Croydon to handle customer inquiries via email, resolve issues, and maintain documentation with accuracy. The role collaborates with multiple departments to address client concerns and uphold high service standards.

The ideal candidate will possess proven customer support experience, excellent communication, and strong problem-solving skills, with the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Proven experience in a customer support or service role (required).
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and keen attention to detail.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Proficiency in professional email communication and customer service etiquette.
• Ability to work both independently and as part of a team.
• Familiarity with Zendesk and Jira is desirable.

Responsibilities

• Respond to customer inquiries and support requests via email
• Provide clear, professional, and timely resolutions to customer issues
• Maintain detailed records of customer interactions
• Collaborate with internal teams to resolve complex issues
• Ensure a high level of customer satisfaction through effective communication and follow-up

Skills

Communication skills

Problem solving

Attention to detail

Time management

Email etiquette

Teamwork

Zendesk familiarity

Tools

Zendesk

Jira

Job description

Customer & Client Support Specialist

• Competitive
• London, uk
• Full time

Job Description

Hozah is seeking a full-time, on-site Customer Service Specialist to join our team in Croydon. In this role, you will be responsible for handling customer inquiries via email, resolving issues, and ensuring a high standard of service is consistently delivered. You will maintain accurate documentation of all customer interactions and collaborate closely with other departments to address client and customer concerns efficiently.

Responsibilities include:

Hozah is seeking a full-time, on-site Customer Service Specialist to join our team in Croydon. In this role, you will be responsible for handling customer inquiries via email, resolving issues, and ensuring a high standard of service is consistently delivered. You will maintain accurate documentation of all customer interactions and collaborate closely with other departments to address client and customer concerns efficiently.

Duties to include:

• Respond to customer inquiries and support requests via email
• Provide clear, professional, and timely resolutions to customer issues
• Maintain detailed records of customer interactions
• Collaborate with internal teams to resolve complex issues
• Ensure a high level of customer satisfaction through effective communication and follow-up

Essential:

• Proven experience in a customer support or service role (required)
• Excellent written and verbal communication skills
• Strong problem-solving abilities and keen attention to detail
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Proficiency in professional email communication and customer service etiquette
• Ability to work both independently and as part of a team
• Familiarity with Zendesk and Jira is desirable

Application question(s):

• Do you have previous customer facing / customer service experience, including telephone experience?
• Are you able to work well under pressure and to meet deadlines?
• Do you have experience with administration?

Why Hozah?

At Hozah, you’ll play a pivotal role in a purpose-driven company at the forefront of urban mobility innovation. We foster a culture of collaboration, creativity, and positive impact, where your contributions help shape the future of smarter cities. If you’re looking to make a real difference in transforming the future of mobility (and enjoy a friendly office dog), we’d love to hear from you. Join us and be part of this exciting journey!