Cross-Site Nuclear Medicine Booking Coordinator

University Hospitals Birmingham NHS Foundation Trust; West Midlands; On-site; GBP 26,000 - 27,000; Full time

Job summary

University Hospitals Birmingham NHS Foundation Trust invites applications for an administrative coordinator supporting the Nuclear Medicine bookings team as it expands cross-site appointments. The role covers booking, data entry, and general admin duties to ensure a smooth, patient-centred service across sites.

You will provide admin support to Radiotherapy as needed and contribute to efficient scheduling, liaising with patients, referrers, and colleagues.

Qualifications

• Essential: GCSE English and Maths A-C.
• Essential: Business Administration NVQ level 3 or equivalent experience in an administrative environment.
• Desirable: RSA level II or equivalent experience.

Responsibilities

• Book Nuclear Medicine scans cross-site, liaising with patients, relatives and referrers.
• Exercise initiative and judgement when dealing with enquiries.
• Receive and handle telephone enquiries as appropriate.
• Input and look up data on Trust IT systems.
• Undertake typing from audio or written documents.
• Photocopying, scanning and filing letters and documents as required.
• Assist colleagues as directed by Supervisor/Line Manager in times of pressure.
• Co-operate in the introduction of new technology and new working practices.
• Record telephone messages and refer as appropriate.
• Provide effective communication and problem-solving face to face, email and via telephone.
• Attend admin team/departmental meetings regularly.
• Prioritise day-to-day work tasks to meet timescales.
• Follow up any DNAs.
• Manage short-notice cancellations and re-bookings of patients.

Skills

Public/Customer service

Team coordination

Education

GCSE English and Maths A-C

Business Administration NVQ level 3

Tools

Microsoft Office

Job description

University Hospitals Birmingham NHS Foundation Trust invites applications for an administrative coordinator supporting the Nuclear Medicine bookings team as it expands cross-site appointments. The role covers booking, data entry, and general admin duties to ensure a smooth, patient-centred service across sites.

You will provide admin support to Radiotherapy as needed and contribute to efficient scheduling, liaising with patients, referrers, and colleagues.