Band 3 Administrator/Coordinator- Nuclear Medicine

University Hospitals Birmingham NHS Foundation Trust; West Midlands; Vor Ort; GBP 26.000 - 27.000; Vollzeit

Zusammenfassung

University Hospitals Birmingham NHS Foundation Trust invites applications for an administrative coordinator supporting the Nuclear Medicine bookings team as it expands cross-site appointments. The role covers booking, data entry, and general admin duties to ensure a smooth, patient-centred service across sites.

You will provide admin support to Radiotherapy as needed and contribute to efficient scheduling, liaising with patients, referrers, and colleagues.

Qualifikationen

• Essential: GCSE English and Maths A-C.
• Essential: Business Administration NVQ level 3 or equivalent experience in an administrative environment.
• Desirable: RSA level II or equivalent experience.

Aufgaben

• Book Nuclear Medicine scans cross-site, liaising with patients, relatives and referrers.
• Exercise initiative and judgement when dealing with enquiries.
• Receive and handle telephone enquiries as appropriate.
• Input and look up data on Trust IT systems.
• Undertake typing from audio or written documents.
• Photocopying, scanning and filing letters and documents as required.
• Assist colleagues as directed by Supervisor/Line Manager in times of pressure.
• Co-operate in the introduction of new technology and new working practices.
• Record telephone messages and refer as appropriate.
• Provide effective communication and problem-solving face to face, email and via telephone.
• Attend admin team/departmental meetings regularly.
• Prioritise day-to-day work tasks to meet timescales.
• Follow up any DNAs.
• Manage short-notice cancellations and re-bookings of patients.

Kenntnisse

Public/Customer service

Team coordination

Ausbildung

GCSE English and Maths A-C

Business Administration NVQ level 3

Tools

Microsoft Office

Jobbeschreibung

Job Summary

We have an exciting opportunity to join our Nuclear Medicine department booking team as we move towards cross-site bookings.

Job Summary

We have an exciting opportunity to join our Nuclear Medicine department booking team as we move towards cross-site bookings.

To provide a full administration/coordination and cross-site Nuclear Medicine booking service, working in conjunction with colleagues, service users and stakeholders to provide an efficient service.

To provide admin support to the Radiotherapy department

Main Duties, Tasks & Skills Required

• Book Nuclear Medicine scans cross-site, liaising with patients, relatives and referrers.


• To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries.


• Receiving and dealing with telephone enquiries as appropriate.


• Input and look up data on Trust IT systems in accordance with Trust policy.


• To undertake typing which may include touch type from audio and/or copy type from written documentation which may include letters, emails, reports and any other correspondence as required.


• Photocopying, scanning and filing letters and documents as required.


• To assist colleagues as directed by the Supervisor/Line Manager in times of pressure of work.


• Co-operate in the introduction of new technology and new working practices to ensure the smooth running of the department.


• Accurately record telephone messages and other enquiries and refer as appropriate.


• Provide effective communication and problem-solving face to face, email and via telephone.


• Attend admin team / departmental meetings on a regular basis.


• Ability to make decisions and take actions within the team relating to routine enquiries, whilst receiving support and supervision.


• Organise own day-to-day work tasks showing an ability to prioritise in order to achieve set timescales.


• Follow up any DNAs.


• Manage at short notice cancellations and re-bookings of patients as necessary onto appropriate lists.

About Us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Job Description

Please note for a specific detailed job description for this vacancy please see attached job description

Qualifications

Essential

• Good General Education (e.g. GCSE English and Maths A-C)


• Business Administration NVQ level 3 or equivalent experience in an administrative environment

Desirable

• RSA level II or equivalent experience

Experience

Essential

• Experience of dealing with the Public/Customer service experience


• Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)


• Experience of working in a busy environment

Desirable

• Experience of using Trust IT systems


• Experience of working in Healthcare

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Pay scheme

Agenda for Change

Band

Band 3

Salary

£25760.00 to £27476.00 Yearly

Contract

Permanent

Working pattern

Full-Time, Flexible Working

Reference number

304-1104169

Job locations

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Attachments

JD PS - Band 3 Admin-Coordinator .pdf – 424KB Opens in a new window