Cross-Border Logistics Manager

JD.COM; High Wycombe; On-site; GBP 55,000 - 85,000; Full time

Job summary

JD.COM in the United Kingdom is seeking a Cross-Border Logistics Quality Manager to oversee data accuracy for cross-border cargo forecasts, review customs documents for compliance, and monitor clearance progress.

The role requires 5+ years in the field, a Bachelor's degree or higher, and fluency in Chinese and English. You will lead exception resolution, drive quality improvements, and coordinate with forwarders, brokers, carriers and customer service across Europe.

Qualifications

• Bachelor's degree or above required.
• 5+ years industry experience in cross-border logistics or related field.
• Fluent in Chinese and English.

Responsibilities

• Forecast receipt and entry of cross-border cargo forecast information with accurate data.
• Review and follow-up on customs documents for completeness and compliance to reduce delays.
• Monitor real-time customs clearance progress and record milestones.
• Lead handling of customs exceptions, damages or last-mile delivery issues; coordinate with forwarders, brokers, carriers and customer service.
• Conduct root cause analysis using exception data to drive SOP optimization and reduce repeat-complaint rates.

Skills

Cross-border operations

Document review

Quality improvement

Process optimization

Root cause analysis

Multi-party coordination

Risk identification

Education

Bachelor's degree or above

Job description

Cross-Border Logistics Quality Manager

What You'll Do

• Forecast Receipt & Entry: Receive, verify and enter cross-border cargo forecast information into the system; ensure key data (product name, quantity, value, shipper/consignee) is accurate and complete.
• Document Review & Follow-up: Review customs documents (commercial invoice, packing list, customs declaration, certificate of origin) for completeness, compliance and consistency; follow up on missing or abnormal documents to reduce customs delay risks.
• Customs Clearance Tracking: Monitor customs clearance progress in real time, record milestone timelines, identify exceptions (delays, inspection, detention) and elevate for resolution.
• Exception Alert & Coordination: Lead handling of customs exceptions, cargo damage/loss and last-mile delivery failures; coordinate with forwarders, customs brokers, carriers and customer service for quick closure.
• Quality Improvement & Process Optimization: Conduct root cause analysis based on exception data and complaints; identify quality risks in cross-border operations, drive SOP optimization and standardization to reduce exception and repeat-complaint rates.

About You

• Industry Experience: 5+ years
• Role Experience: 3+ years
• Education: Bachelor's degree or above
• Language: Fluent in both Chinese and English
• Professional Skills: Capable in cross-border customs operations and document review; familiar with full-chain cross-border logistics processes and customs documentation requirements; experience in logistics exception handling, quality improvement or process optimization projects preferred; strong risk identification, multi-party coordination and root cause analysis skills.
• Applications are welcome from candidates across Europe.