Transportation Operations Manager

JD.COM; Milton Keynes; On-site; GBP 60,000 - 90,000; Full time

Job summary

JD.COM in Milton Keynes is seeking a Senior European Logistics Operations Lead to design and oversee the capacity framework for our B2B network. You will build a robust carrier pool, optimize capacity mix, and ensure agile, on-time delivery across Europe.

You will lead carrier sourcing, implement real-time dispatching, and drive cost control through data analytics and benchmarking. Fluency in English and Chinese is essential for cross-border coordination.

Qualifications

• 5+ years industry experience in logistics/transport operations.
• 3+ years in a similar role with cross-border responsibilities.
• Bachelor's degree or higher in a relevant field.
• Fluent in English and Chinese.
• Able to drive cost reduction and efficiency via data optimization.

Responsibilities

• Design and oversee the European B2B capacity framework, including carrier pool, capacity mix, and strategic reserves.
• Source, evaluate, and onboard high-quality B2B carriers to build a diverse ecosystem.
• Manage dynamic dispatching to align capacity with order demand and ensure on-time delivery.
• Establish and enforce a carrier scorecard to drive service quality and reliability.
• Cultivate long-term carrier partnerships through performance reviews and strategic dialogues.
• Oversee end-to-end capacity cost accounting, benchmarking, and negotiations for competitive pricing.
• Track key metrics and lead data-driven optimization across logistics operations.

Skills

Cross-border logistics

Cost optimization

Data analytics

Stakeholder management

Bilingual English/Chinese

Education

Bachelor's degree or above

Job description

• B2B Capacity Planning – Design and oversee the overall capacity framework for the European B2B business, including building a robust carrier pool, optimizing capacity mix, and maintaining strategic reserve resources to support business growth.
• Carrier Sourcing – Identify, evaluate, and onboard high-quality B2B carriers; develop a diversified supplier ecosystem to secure stable and flexible capacity supply.
• Dynamic Dispatching – Allocate and adjust capacity resources in real time based on order demand, ensuring on‑time performance and consistently high delivery quality.
• Performance Evaluation – Establish and enforce a comprehensive carrier scorecard (covering transit time, damage rate, successful delivery rate, etc.) to drive continuous improvement in service quality and reliability.
• Relationship Stewardship – Cultivate long‑term partnerships with key B2B carriers through regular performance reviews and strategic business dialogues, expanding both the depth and breadth of collaboration.

4. Cost Management

• Cost Control – Oversee end‑to‑end capacity cost accounting, analysis, and optimization; actively participate in carrier rate negotiations and benchmarking to secure competitive pricing.
• Efficiency & Savings – Drive cost reduction initiatives through lane optimization, load factor improvement, capacity structure refinement, and other data‑driven measures.

5. Data Analytics & Process Excellence

• Performance Monitoring – Track and analyze key operational metrics (load factor, on‑time rate, cost per unit, etc.); produce actionable reports and lead improvement projects based on insights.
• Process Optimization – Streamline B2B capacity workflows, identify bottlenecks, and champion standardized, fine‑grained operations, while driving system digitalization and automation to enhance overall efficiency.

About You

• Industry experience: 5 years and above
• Job experience: 3 years and above
• Education: Bachelor's degree and above
• Language: Fluent in Chinese and English
• Professional skills: Proficient in the overall operation and compliance risk control of cross-border B2B transportation, able to accurately meet B-end needs, coordinate internal and external resources, achieve cost reduction and efficiency improvement through data optimization, and efficiently solve various operational problems in European logistics