Transportation Operations Manager

JD.COM; High Wycombe; On-site; GBP 50,000 - 70,000; Full time

Job summary

JD.COM is seeking a Capacity Planning & Logistics Lead to design and oversee the capacity framework for our European B2B operations. You will build a robust carrier pool, balance capacity, and ensure reserve resources to support growing business needs.

You will drive dispatch, monitor performance with carrier scorecards, manage relationships, and lead cost negotiations. Strong data analysis and process improvements will be essential for efficiency and reliable service across Europe.

Qualifications

• 5+ years of industry experience in logistics or supply chain.
• 3+ years in cross-border B2B or European logistics.
• Bachelor9s degree or higher required.
• Fluent in Chinese and English.

Responsibilities

• Design and oversee capacity framework for European B2B logistics.
• Source and onboard high-quality B2B carriers.
• Monitor on-time performance and optimize dispatch.
• Lead cost management and rate benchmarking.
• Analyze metrics and drive process automation.

Skills

Capacity planning

Carrier sourcing

Dispatch management

Carrier relationship mgmt

Cost management

Education

Bachelor9s degree

Job description

What You'll Do

1. Capacity Planning & Strategy

• B2B Capacity Planning – Design and oversee the overall capacity framework for the European B2B business, including building a robust carrier pool, optimizing capacity mix, and maintaining strategic reserve resources to support business growth.
• Carrier Sourcing – Identify, evaluate, and onboard high-quality B2B carriers; develop a diversified supplier ecosystem to secure stable and flexible capacity supply.

2. Dispatch & Execution

• Dynamic Dispatching – Allocate and adjust capacity resources in real time based on order demand, ensuring on‑time performance and consistently high delivery quality.

3. Carrier Performance & Relationship Management

• Performance Evaluation – Establish and enforce a comprehensive carrier scorecard (covering transit time, damage rate, successful delivery rate, etc.) to drive continuous improvement in service quality and reliability.
• Relationship Stewardship – Cultivate long‑term partnerships with key B2B carriers through regular performance reviews and strategic business dialogues, expanding both the depth and breadth of collaboration.

4. Cost Management

• Cost Control – Oversee end‑to‑end capacity cost accounting, analysis, and optimization; actively participate in carrier rate negotiations and benchmarking to secure competitive pricing.
• Efficiency & Savings – Drive cost reduction initiatives through lane optimization, load factor improvement, capacity structure refinement, and other data‑driven measures.

5. Data Analytics & Process Excellence

• Performance Monitoring – Track and analyze key operational metrics (load factor, on‑time rate, cost per unit, etc.); produce actionable reports and lead improvement projects based on insights.
• Process Optimization – Streamline B2B capacity workflows, identify bottlenecks, and champion standardized, fine‑grained operations, while driving system digitalization and automation to enhance overall efficiency.

About You

• Industry experience: 5 years and above
• Job experience: 3 years and above
• Education: Bachelor's degree and above
• Language: Fluent in Chinese and English
• Professional skills: Proficient in the overall operation and compliance risk control of cross-border B2B transportation, able to accurately meet B-end needs, coordinate internal and external resources, achieve cost reduction and efficiency improvement through data optimization, and efficiently solve various operational problems in European logistics