CRM/VWBA/26 - CRM Executive

Hallmark Solutions Ltd.; Belfast City District; On-site; GBP 18,000 - 23,000; Full time

Job summary

Hallmark Solutions Ltd. in Belfast is seeking a customer-focused individual to handle inbound and outbound calls, delivering strong service while achieving targets in a busy setting.

The ideal candidate will have a professional approach, solid communication skills, and be comfortable working in a team. Experience with computerised databases (CDK a bonus) and a background in motor trade or contact centres is advantageous but not essential.

Qualifications

• Previous experience of a customer service environment.
• Proven track record of achieving targets in a busy environment.
• Strong working knowledge of computerised systems such as customer databases (experience of CDK would be advantageous).
• Professional and confident approach in dealing with staff and customers.
• Ability to work as part of a team and the genuine desire to succeed.
• Excellent communication and presentation skills.
• At least 1 year experience of working in either a contact centre or a sales role (desirable).
• Previous experience of working in a similar role in the motor trade (desirable).

Job description

Could you give the best service to inbound and outbound customer calls?

The ideal person will have/be:

• Previous experience of a customer service environment.
• Proven track record of achieving targets in a busy environment.
• A strong working knowledge of computerised systems such as customer databases (experience of CDK would be advantageous)
• Demonstrate a professional and confident approach in dealing with both staff and customers.
• Ability to work as part of a team and the genuine desire to succeed.
• Excellent communication and presentation skills.

And if possible (but not essential) have:

• At least 1 year experience of working in either a contact centre or a sales role.
• Previous experience of working in a similar role in the motor trade.

In addition to filling this vacancy Agnews, reserve the right to create a reserve list of successful applicants in merit order. The list may remain live for up to 6 months or until exhausted, whichever is sooner. If the same post or similar post becomes available during the “live” period, you may be offered the post, if eligible and based on the information you have previously provided.