CRM Executive

Hallmark Solutions Ltd.; Belfast City District; Hybrid; GBP 18,000 - 21,000; Full time

Job summary

Hallmark Solutions Ltd. in Belfast is seeking a customer service professional who can handle inbound and outbound calls, achieve realistic targets, and provide excellent service in a busy environment.

The ideal candidate will have experience with customer databases (CDK is advantageous) and a professional, confident manner when dealing with staff and customers. A flexible approach to working hours is essential to succeed in this role.

Qualifications

• Previous experience in a customer service environment.
• Proven track record of achieving targets in a busy environment.
• Strong working knowledge of computerised systems and customer databases (experience with CDK would be advantageous).
• Demonstrate a professional and confident approach in dealing with staff and customers.
• Ability to work as part of a team and the genuine desire to succeed.
• Have a flexible approach to working hours.
• Desirable: At least 1 year experience in a contact centre or sales role.
• Desirable: Previous experience in the motor trade.

Skills

Customer service

Target achievement

Teamwork

Flexibility

Tools

CDK

Job description

Could you give the best service to inbound and outbound customer calls?

Are you passionate about achieving realistic targets?

The ideal person will have/be:
Essential:

• Previous experience of a customer service environment.
• Proven track record of achieving targets in a busy environment.
• A strong working knowledge of computerised systems such as customer databases (experience of CDK would be advantageous)
• Demonstrate a professional and confident approach in dealing with both staff and customers.
• Ability to work as part of a team and the genuine desire to succeed.
• Have a flexible approach to working hours.

Desirable:

• At least 1 year experience of working in either a contact centre or a sales role.
• Previous experience of working in a similar role in the motor trade.

If you think you can demonstrate these skills we want to hear from you. If successful we can offer outstanding career opportunities.

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Job Description