CRM Systems Lead - AI-Driven Global Impact

British Council; United Kingdom; Hybrid; GBP 52,000 - 66,000; Part time

Job summary

The British Council is seeking a Systems Lead (CRM) to configure, optimise and adopt a Salesforce-based CRM across Customer Sales and Service operations. You will act as CRM SME, ensuring data integrity, governance and high-quality customer engagement while promoting AI-enabled enhancements.

The role focuses on stabilising systems, managing changes, and driving automation and adoption across global teams, in a hybrid UK-based environment.

Qualifications

• ,

Responsibilities

• Configure, optimise and maintain CRM platform to support sales and service workflows.
• Lead CRM change management, testing, release activities and issue resolution.
• Monitor data quality, performance and integrations with connected systems.
• Develop guidance, docs and SOPs to promote consistent CRM usage.

Skills

CRM configuration

Troubleshooting CRM

Salesforce Admin

AI-enabled capabilities

System integrations

Data governance

Stakeholder management

English language

Tools

Salesforce Agentforce

AI agents

Job description

The British Council is seeking a Systems Lead (CRM) to configure, optimise and adopt a Salesforce-based CRM across Customer Sales and Service operations. You will act as CRM SME, ensuring data integrity, governance and high-quality customer engagement while promoting AI-enabled enhancements.

The role focuses on stabilising systems, managing changes, and driving automation and adoption across global teams, in a hybrid UK-based environment.