Senior AI CRM Architect: Lead Transformation & Strategy

BCG Platinion; Greater London; On-site; GBP 80,000 - 120,000; Full time

Job summary

BCG Platinion in Greater London seeks a Lead AI Tech Architect to advise clients on CRM and Enterprise Solutions. The role involves developing business-aligned CRM strategies, evaluating platforms like Salesforce and Oracle, and leading complex CRM integrations.

Ideal candidates should have 10-15 years of experience in IT architecture, a strong background in CRM solutions, and excellent problem-solving skills.

Qualifications

• 10 to 15 years of experience in IT architecture with a strong focus on CRM solutions.
• Demonstrated experience with CRM platforms such as Salesforce, SAP, or Microsoft Dynamics.
• Proven expertise in delivering complex CRM integrations with external systems.

Responsibilities

• Define business-aligned CRM strategies across functions to optimize customer journeys.
• Evaluate and recommend CRM solutions based on business requirements.
• Analyze and reimagine end-to-end processes to maximize CRM value.

Skills

CRM solutions

IT architecture

Analytical mindset

Stakeholder engagement

Problem-solving skills

Team management

Education

University degree in mathematical-scientific field, IT, or business administration

Tools

Salesforce

SAP

Microsoft Dynamics

Oracle

MuleSoft

Dell Boomi

Job description

BCG Platinion in Greater London seeks a Lead AI Tech Architect to advise clients on CRM and Enterprise Solutions. The role involves developing business-aligned CRM strategies, evaluating platforms like Salesforce and Oracle, and leading complex CRM integrations.

Ideal candidates should have 10-15 years of experience in IT architecture, a strong background in CRM solutions, and excellent problem-solving skills.