CRM Systems Assistant

South Gloucestershire and Stroud College; West of England; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

LGPS Pension

Annual leave 25d

Bank holidays 8

Tuition discount 25%

Flexible working

Staff parking

Job summary

South Gloucestershire and Stroud College is hiring a CRM Systems Assistant to administer the College's CRM, ensure data quality and GDPR compliance, and support employer engagement through robust stakeholder data management. The role focuses on improving CRM processes, dashboards and reporting to aid decision-making.

You will work in the Communities and Partnerships Directorate, delivering training and guidance while collaborating with stakeholders to optimise CRM usage and data integrity across

Qualifications

• GCSE English and Maths at Grade 4/C or above (or equivalent).
• Experience using and supporting CRM systems.
• Experience maintaining accurate databases and customer records.
• Strong analytical skills with experience producing reports and interpreting data.
• Understanding GDPR and information governance requirements.
• Excellent organisational and problem-solving skills.
• Strong communication skills to train colleagues.
• Experience of CRM implementation, migration projects or system integrations would be advantageous.
• Knowledge of Power BI reporting would be beneficial.
• Experience in FE, employer engagement, customer service or business development is a plus.

Responsibilities

• Act as the primary point of contact for the College's CRM system, providing support and guidance to users across the organisation.
• Maintain the accuracy, integrity and security of CRM data, ensuring compliance with GDPR and College policies.
• Support the development and continuous improvement of CRM processes, workflows and functionality.
• Create and maintain dashboards, reports and performance metrics to support operational and strategic decision-making.
• Deliver training, coaching and user guidance to maximise CRM adoption and effective use.
• Work with stakeholders to identify opportunities for process improvement.
• Support data cleansing, migration and system integration activities.
• Investigate and resolve CRM-related issues, liaising with suppliers where required.
• Develop user guidance, process documentation and system procedures.
• Support employer engagement, commercial activity and partnership development through effective stakeholder data management

Skills

CRM systems

Analytical skills

Communication skills

Organisation

Education

GCSE English and Maths (Grade 4/C or above)

Tools

Power BI

Job description

Company: South Gloucestershire and Stroud College

FTE Salary: Up to £25,572.00 (Salary is dependent on qualifications and experience)

Contract Type: Permanent, Full Time

Working Hours: 37 hours per week

At SGS, we are proud to be an Equal Opportunities and Disability Confident employer. We encourage applications from individuals of all backgrounds, experiences, and communities, and are committed to creating an inclusive environment where everyone can thrive.

Financial Rewards and Benefits

• Opportunity to make a positive impact within the community and on learners’ lives
• Competitive Pension Scheme- Corporate and support roles have access to the Local Government Pension Scheme (LGPS), a flexible and pension accessible from the age of 55, with generous employer contributions of 16%.
• Generous Annual leave entitlement plus the 8 bank holidays- 25 days corporate and support functions, increasing to 30 days after 5 academic years’ service (Full-Time Equivalent).
• Two weeks leave during the Christmas closedown period largely supported by the discretionary closure days provided by the College.
• Extensive professional development with ongoing support for your personal & professional development, including 25% tuition discount for immediate family of SGS employees.
• Family friendly policies and a proven commitment to supporting flexible working practices
• Access to ‘My Lifestyle’ discounted shopping benefits, cycle to work scheme and a Technology Salary Sacrifice Scheme
• All staff members can buy a TOTUM card (formerly known as NUS Extra cards), as part of being an affiliate member of the Students' Union
• Staff have access and supported to be part of inclusive or sustainable staff networks and communities
• Free car parking at all campuses (Except Queens Road Art School)
• Access to a wide variety of external health and wellbeing resources
• Subsidised onsite catering services including Costa Coffee

South Gloucestershire & Stroud College has an excellent reputation for delivering further education and work-based programmes in a range of subjects – from business to sport, construction to media, GCSE’s and A Levels to Honour Degree level programmes.

Our experienced and passionate staff work hard to help students and colleagues achieve their personal challenges and career goals. We are proud of SGS and committed to making the College the best it can be. We are currently working hard to achieve “Outstanding” status after being classified as “Good” in our last inspection. For more information, please visit https://www.sgscol.ac.uk/

We have an exciting opportunity for a CRM Systems Assistant within our Communities and Partnerships Directorate!

This is a pivotal role responsible for the administration, development and continuous improvement of the College's CRM system. You will help ensure that employer engagement, community partnerships, commercial activities and stakeholder relationship management are supported by high-quality data, effective reporting and user-friendly systems.

Key Tasks and Responsibilities

• Act as the primary point of contact for the College's CRM system, providing support and guidance to users across the organisation.
• Maintain the accuracy, integrity and security of CRM data, ensuring compliance with GDPR and College policies.
• Support the development and continuous improvement of CRM processes, workflows and functionality.
• Create and maintain dashboards, reports and performance metrics to support operational and strategic decision-making.
• Deliver training, coaching and user guidance to maximise CRM adoption and effective use.
• Work with stakeholders to identify opportunities for process improvement.
• Support data cleansing, migration and system integration activities.
• Investigate and resolve CRM-related issues, liaising with suppliers where required.
• Develop user guidance, process documentation and system procedures.
• Support employer engagement, commercial activity and partnership development through effective stakeholder data management

Beneficial Skills & Qualifications

• GCSE English and Maths at Grade 4/C or above (or equivalent).
• Experience using and supporting CRM systems.
• Experience maintaining accurate databases and customer records.
• Strong analytical skills with experience producing reports and interpreting data.
• Understanding of GDPR, information governance and data management requirements.
• Excellent organisational and problem-solving skills.
• Strong communication skills with the ability to support and train colleagues.
• Experience of CRM implementation, migration projects or system integrations would be advantageous.
• Knowledge of reporting tools such as Power BI would be beneficial.
• Experience within further education, employer engagement, customer service or business development environments would be an advantage.

Expected Interview Date: Tuesday 3rd November 2026

If you have any queries please contact [e-mail]

SGS College is committed to safeguarding children and vulnerable adults. All employment offers are contingent upon satisfactory references, an Enhanced DBS check, and additional checks and online searches in accordance with KCSIE guidance.

South Gloucestershire and Stroud College

South Gloucestershire and Stroud College

South Gloucestershire and Stroud College