CRM System Administrator

Exeter; Exeter; Hybrid; GBP 31,000 - 38,000; Full time

Job summary

The University of Exeter in Exeter is seeking a CRM System Administrator to provide day-to-day support across the CRM ecosystem, analysing data and implementing improvements to meet strategic objectives and enhance the student and staff experience. This full-time, permanent role offers hybrid working (campus and home).

You will collaborate with colleagues across IT Services and Digital to deliver reliable CRM services, with a starting salary from £34,630 on Grade E, depending on knowledge,

Job description

About The Role

CRM System Administrator

This full-time post is available immediately on a permanent basis.

The starting salary will be from £34,630 on Grade E, depending on knowledge, skills and experience.

This role offers the opportunity for hybrid working - some time on campus and some from home.

The post holder will be responsible for providing day to day support across the CRM ecosystem, supporting the business to enhance all areas of CRM, by producing and analysing data and implementing system improvements to meet strategic objectives and enhance the student and staff experience.

About You

We are looking for some who is adaptable, resilient and solutions-focused, able to respond positively to changing priorities, ambiguity and challenging situations. You must be able use sound judgement, creativity and independent thinking to overcome barriers. You should be able communicate with integrity, discretion and professionalism, remaining calm under pressure and adapting your approach to different situations and people.

Please ensure you read the Job Description and Person Specification for full details of this role.

Further Information

Please contact Jason Waldock, [e-mail]

About The Division

The University is developing a new ten-year strategy where digital ways of working will be central to delivering our vision and goals. The digital transformation will impact profoundly on our workplace design, the skills we develop, the way our students learn and the way we work and collaborate. We want to ensure that this transformation has our staff and students at its heart. We are investing in digital technology and skills development to strengthen our education, research and partnerships and to meet the needs of our community.

IT Services & Digital is central to all of this, and we are looking for people to join us who want to be part of this major transformation and part of changing the way we work and the way our students learn.

About Us

We are committed to understanding different cultures and perspectives, supporting diverse leadership, and striving for social justice.

We encourage applications from all groups underrepresented in our community, including racially minoritised individuals and those with disabilities.

Our inclusive, merit based recruitment processes seek to embrace a diverse set of experiences to ensure colleagues feel supported equitably.

With over 30,000 students and 7,000 staff from 150 countries, we foster a culture where everyone can thrive.

You can read more about our current accreditations and commitment to Equality, Diversity and Inclusion, including our commitment to the Armed Forces Covenant.

Why our colleagues love working here

• Flexible working opportunities and leading parental leave initiatives
• Generous annual leave (39-41 days including bank holidays)
• Competitive pension contributions
• A genuine dedication to supporting the health and wellbeing of all colleagues - see initiatives here
• Sustainability and the environment being at the heart of what we do

How we can help

If you're considering applying and need support to do so, please get in touch with us at [e-mail]. You can request reasonable adjustments within your application or by contacting us. You can also choose to be considered under our Disability Confident Scheme and find out here how this is managed during our recruitment and onboarding process.