CRM Systems Specialist: Data & Dashboards

South Gloucestershire and Stroud College; West of England; Vor Ort; GBP 23.000 - 28.000; Vollzeit

Benefits dieser Stelle

LGPS Pension

Annual leave 25d

Bank holidays 8

Tuition discount 25%

Flexible working

Staff parking

Zusammenfassung

South Gloucestershire and Stroud College is hiring a CRM Systems Assistant to administer the College's CRM, ensure data quality and GDPR compliance, and support employer engagement through robust stakeholder data management. The role focuses on improving CRM processes, dashboards and reporting to aid decision-making.

You will work in the Communities and Partnerships Directorate, delivering training and guidance while collaborating with stakeholders to optimise CRM usage and data integrity across

Qualifikationen

• GCSE English and Maths at Grade 4/C or above (or equivalent).
• Experience using and supporting CRM systems.
• Experience maintaining accurate databases and customer records.
• Strong analytical skills with experience producing reports and interpreting data.
• Understanding GDPR and information governance requirements.
• Excellent organisational and problem-solving skills.
• Strong communication skills to train colleagues.
• Experience of CRM implementation, migration projects or system integrations would be advantageous.
• Knowledge of Power BI reporting would be beneficial.
• Experience in FE, employer engagement, customer service or business development is a plus.

Aufgaben

• Act as the primary point of contact for the College's CRM system, providing support and guidance to users across the organisation.
• Maintain the accuracy, integrity and security of CRM data, ensuring compliance with GDPR and College policies.
• Support the development and continuous improvement of CRM processes, workflows and functionality.
• Create and maintain dashboards, reports and performance metrics to support operational and strategic decision-making.
• Deliver training, coaching and user guidance to maximise CRM adoption and effective use.
• Work with stakeholders to identify opportunities for process improvement.
• Support data cleansing, migration and system integration activities.
• Investigate and resolve CRM-related issues, liaising with suppliers where required.
• Develop user guidance, process documentation and system procedures.
• Support employer engagement, commercial activity and partnership development through effective stakeholder data management

Kenntnisse

CRM systems

Analytical skills

Communication skills

Organisation

Ausbildung

GCSE English and Maths (Grade 4/C or above)

Tools

Power BI

Jobbeschreibung

South Gloucestershire and Stroud College is hiring a CRM Systems Assistant to administer the College's CRM, ensure data quality and GDPR compliance, and support employer engagement through robust stakeholder data management. The role focuses on improving CRM processes, dashboards and reporting to aid decision-making.

You will work in the Communities and Partnerships Directorate, delivering training and guidance while collaborating with stakeholders to optimise CRM usage and data integrity across