CRM Transformation Lead (Salesforce)

The Windsor Forest Colleges Group; Slough; Hybrid; GBP 34,000 - 36,000; Full time

Benefits offered by this job

30 days annual leave

LGPS pension

Free on-site parking

Career progression

Subsidised leisure courses

Cycle to Work

Job summary

The Windsor Forest Colleges Group is seeking a Salesforce CRM Transformation Lead for our IT and Digital Services team on a full-time, permanent basis. Based across our four campuses with hybrid working, the role focuses on shaping Salesforce from the ground up and acting as the bridge between implementation partners and staff.

You will own configuration, run day-to-day support, deliver training, and drive data integrity while collaborating with senior leaders to set the future CRM roadmap for

Qualifications

• Experience leading Salesforce CRM transformations within large organisations.
• Ability to translate business requirements into Salesforce configurations and enhancements.
• Strong stakeholder engagement and cross-functional collaboration skills.

Responsibilities

• Own, configure and grow a Salesforce platform in development and production.
• Act as the bridge between implementation partners and staff, aligning on roadmaps.
• Deliver user training, support day-to-day operations and ensure data integrity.

Skills

Salesforce CRM

Platform administration

Data integrity

Training delivery

Tools

Salesforce

Job description

The following content displays a map of the jobs location - Slough & Langley College Station Road, Langley, Berkshire. SL3 8BY

Job Reference windsorforest/TP/6653/675 - 1

Number of Positions:

1

Contract Type:

Permanent

37

Location:

Slough & Langley College Station Road, Langley, Berkshire. SL3 8BY

Closing Date:

25/10/2026

Job Category:

IT (support)

Region / Division:

Business Unit:

Support

Windsor Forest Colleges Group is seeking a Salesforce CRM Transformation Lead for our IT and Digital Services team on a full time, permanent basis, although 0.8 FTE and flexible working would be considered. Based across our four leafy, easily commutable campuses with free on site parking and hybrid working this role offers a salary of between £33,615 (J26) and £36,353 (J29) dependant on qualifications and experience.

We are seeking a driven Salesforce specialist to act as the backbone of our digital future. This is a unique opportunity to function like a startup within an established educational leader, driving a mid implementation project that will transform the entire student and employer journey.

Why Windsor Forest?

Windsor Forest leads the way in technology adoption across UK Further Education. We don’t just follow digital trends; we host the conversations that shape them. In 2024 and 2025, our campuses hosted major summits featuring the Government’s Chief Technology Officer, Google for Education’s UK Team, Salesforce’s Senior Director of Education Strategy and Jisc’s Director of AI. By joining us, you aren’t just managing a CRM, you will be at the heart of a college group that the entire sector looks to for what comes next.

The Role

This is a unique, dynamic role designed for a true Salesforce generalist who loves to wear multiple hats. Acting as the ultimate bridge between our technical implementation partners and our staff, you will be equal parts high level strategist and hands on executioner. We need someone who thrives on variety and who can comfortably pivot from aligning senior leadership on future roadmap goals to jumping directly into the platform to fix a validation rule or clean a dataset. Whether you are configuring complex flows, managing day to day user support, delivering engaging training sessions, or ensuring absolute data integrity, your work will directly impact how our sector thinks about CRM.

New to the education sector? That’s absolutely fine! We value industry experience and fresh thinking. We don’t expect you to know everything on day one because we value a hunger to learn, a resourceful mindset and a proactive attitude. If you dig into Trailhead for fun, get satisfaction from a flow that finally works, and want your fingerprints on something that shapes a whole sector we want you on our team. You won't be working in a silo. You will have a seat at the table with senior leadership and technical experts to ensure project value, but you will also be our primary, hands on Salesforce builder.

You should apply if you want:

• To own, configure and grow a Salesforce platform that is still being built, shaping it from the ground up.
• A dynamic, multi skilled role where no two days are the same, shifting seamlessly between platform administration, user support, and long term planning.
• To collaborate with a forward thinking digital team, working alongside our AI & Automations Engineer and partnering with the Group Director of MIS, Group Head of Admissions, Executive Director of Technology and Group Head of IT.
• To turn complex functionality into intuitive experiences through great training and thoughtful, hands on configuration.
• To be a pioneer for CRM led transformation in a sector leading educational environment that prioritises digital innovation.

About Us

The Windsor Forest Colleges Group (TWFCG) is a leading education provider in the South East. Our staff work across 4 main campuses at Langley, Windsor, Strodes Egham and Berkshire College of Agriculture Maidenhead. Our teams place the learner at the heart of all we do and in our state of the art learning environments, we are proud to deliver education and training to a diverse group of students and businesses each year.

For further details on this role please refer to the attached job description/person specification.

Our staff benefit from:

• 30 days annual leave plus bank holidays and college closure days
• Local Government Pension Scheme (LGPS) currently offering 24.3% employer contribution
• Free on-site parking at all sites
• Career progression opportunities for ambitious staff
• Access to a wide range of subsidised leisure courses
• Cycle to Work Scheme
• Family friendly policies supporting Work Life Balance
• Onsite Coffee Shop & Cafeteria
• Various health & wellbeing benefits including discounted gym memberships, confidential staff counselling and discounted hair and beauty treatments at The Salon at Langley College

Please be advised that the vacancy will close on the 24th of October 2026. However, applications are reviewed as they come in, and we may interview and appoint early, so please apply as soon as possible.

The College is committed to safeguarding and promoting the welfare of children and young people and expects all its staff to share this commitment. Successful applicants will be required to undergo an enhanced DBS and Barred List check along with other legally required checks which are an essential part of the safeguarding process.