CRM Service Owner: Strategy, Governance & Stakeholder Lead

University of Bath; Folly Gate; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Generous annual leave

Pension scheme

Cycle to work scheme

Relocation allowance

Visa reimbursement

Employee assistance

Job summary

The University of Bath is seeking a CRM Service Owner to lead enterprise CRM initiatives within the Marketing team. You will own the CRM strategy, governance, and delivery across the institution, advising on agile development and aligning CRM outcomes with university priorities.

You will chair the CRM Working Group, engage with stakeholders at all levels, translate complex technical concepts into clear business benefits, and ensure CRM projects deliver measurable value for staff, students and

Qualifications

• Significant experience working with CRM applications in a complex organisation.
• Confident engaging with stakeholders at all levels of the organisation.
• Can translate technical concepts into clear, meaningful business benefits.
• Experience working with external suppliers and an understanding of procurement processes.

Responsibilities

• Own and develop a stable, scalable CRM environment and define a clear CRM vision for theUniversity.
• Chair the CRM Working Group and drive governance across CRM initiatives.
• Provide expert advice and strategic oversight to ensure CRM projects deliver measurable value for staff, students and the wider stakeholder community.

Skills

CRM strategy

Stakeholder engagement

Agile CRM development

Data analytics

Tools

Procurement understanding

Job description

The University of Bath is seeking a CRM Service Owner to lead enterprise CRM initiatives within the Marketing team. You will own the CRM strategy, governance, and delivery across the institution, advising on agile development and aligning CRM outcomes with university priorities.

You will chair the CRM Working Group, engage with stakeholders at all levels, translate complex technical concepts into clear business benefits, and ensure CRM projects deliver measurable value for staff, students and