CRM Service Owner - Enterprise Impact

University of Bath; Bath; On-site; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Free counselling services

Cycle to work scheme

Electric vehicle salary sacrifice scheme

Staff discount at Team Bath gym

Generous employer contributory pension schemes

Generous annual leave allowance

Personal and professional development opportunities

Free entry to the Holburne Museum

Family-friendly workplace

Relocation allowance

Visa reimbursement

Job summary

A leading UK university in Bath is seeking a Customer Relationship Management (CRM) Service Owner. This pivotal role involves developing a scalable CRM environment, ensuring it meets operational needs while engaging stakeholders across the institution. You will provide expert advice on CRM strategies and chair the CRM Working Group. The ideal candidate has significant experience with CRM applications, data analysis skills, and a strategic mindset to align CRM initiatives with university priorities.

Qualifications

• Significant experience working with CRM applications in a complex organization.
• Enjoys monitoring product performance and analysing data to drive improvement.
• Confident engaging with stakeholders at all levels.
• Can translate technical concepts into clear business benefits.
• Experience with external suppliers and understanding of procurement processes.
• Understands how CRM strategy supports organizational priorities.

Responsibilities

• Own and develop a stable, scalable CRM environment.
• Define and communicate a clear vision for CRM.
• Chair the CRM Working Group to shape future CRM solutions.

Skills

Experience with CRM applications

Data analysis

Engagement with stakeholders

Translating technical concepts

Supplier and procurement understanding

Strategic thinking

Job description

A leading UK university in Bath is seeking a Customer Relationship Management (CRM) Service Owner. This pivotal role involves developing a scalable CRM environment, ensuring it meets operational needs while engaging stakeholders across the institution. You will provide expert advice on CRM strategies and chair the CRM Working Group. The ideal candidate has significant experience with CRM applications, data analysis skills, and a strategic mindset to align CRM initiatives with university priorities.