CRM Service Owner (KD13945) - Bath, BA2 7AY

University of Bath; South Shields; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Generous annual leave

Pension schemes

Cycle to work

Relocation allowance

Visa reimbursement

Employee assistance services

Job summary

University of Bath is seeking a CRM Service Owner to shape how the university builds lasting relationships with its stakeholders. You will lead enterprise CRM initiatives, provide strategic oversight, and act as a business ambassador for agile CRM development within the Marketing team.

You will chair the CRM Working Group, translate complex concepts into business benefits, and ensure CRM projects deliver measurable value across staff, students, and the wider community.

Qualifications

• Significant experience with CRM applications in a large organisation.
• Ability to engage stakeholders at all levels and translate needs into CRM delivery.
• Strong understanding of how CRM strategy supports institutional priorities.

Responsibilities

• Own and develop a stable, scalable CRM environment across the university.
• Define a clear CRM vision and ensure it delivers measurable value.
• Chair the CRM Working Group and oversee governance-driven initiatives.

Skills

CRM experience in complex org

Stakeholder engagement

CRM strategy & governance

Data-driven decision making

Job description

About the role

Are you ready to shape how a university builds meaningful, lasting relationships with its stakeholders?

Stakeholder engagement is central to the University's success. This newly created CRM Service Owner role offers a unique opportunity to work collaboratively across the institution to deliver our strategic ambitions through effective, enterprise-level CRM solutions.

This is an exciting time to join! Our CRM Future Project is already delivering tangible benefits and is backed by strong senior sponsorship. Building on this momentum, you will provide expert advice, act as a business ambassador for agile CRM development, and provide strategic oversight to ensure CRM initiatives agreed through governance are successfully delivered.

Based within the Marketing team, you will

• hold a cross-organisational mandate to own and develop a stable, scalable CRM environment
• define and communicate a clear vision for CRM, ensuring it meets operational needs and delivers measurable value across the University.

You will also chair the CRM Working Group, bringing together practitioners from across the University, and play a key role in shaping the future direction of CRM solutions that support staff, students, and the wider stakeholder community.

Further information

This role is offered on a full time (36.5 hours per week) permanent basis.

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equity and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.

Requirements

• has significant experience working with CRM applications in a complex organisation
• is confident engaging with stakeholders at all levels of the organisation
• can see the bigger picture and understand how CRM strategy supports organisational priorities
• can translate technical concepts into clear, meaningful business benefits
• enjoys monitoring product performance and analysing data to drive improvementhas experience working with external suppliers and an understanding of procurement processes

Benefits

• Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
• Generous employer contributory pension schemes
• Cycle to work scheme
• Electric vehicle salary sacrifice scheme
• Staff discount at Team Bath gym
• Staff benefits include discounted postgraduate tuition and language courses, alongside a wide range of personal and professional development opportunities such as apprenticeships, LinkedIn Learning, and more
• Local discounts, including free entry to the Holburne Museum in Bath
• A family-friendly workplace
• An excellent reward package that recognises the talents of our diverse workforce
• Relocation allowance
• Visa reimbursement and Interest-Free Loan to help with the cost of some immigration expenses
• Employee assistance services through Health Assured, including access to the Wisdom app

Find out more about our benefits and watch the video to hear from our staff about what makes the University of Bath a great place to work as well as following us on X and LinkedIn.

Be Well at Bath

• Staff support groups and networks
• A network of Staff Wellbeing Champions
• A suite of tools, resources and frameworks that enable you to be at your best and thrive