Director of CRM Data & Insights

University of Birmingham; Birmingham; On-site; GBP 47,000 - 57,000; Full time

Job summary

University of Birmingham invites applications for a senior Professional Services role. You will manage, develop and improve systems supporting fundraising and alumni engagement within DARO, leading a team of professionals across data, finance and insight.

The post holder oversees CRM systems, reporting, and data quality, ensuring secure, efficient operations in a busy university environment. Competitive salary and generous benefits apply.

Qualifications

• Degree-level qualification or equivalent with substantial practical experience.
• Experience with fundraising operations in higher education or non-profit settings desirable.
• Strong communication and data interpretation skills required.

Responsibilities

• Lead data, insight and finance activity to align with University strategy.
• Manage CRM, platforms and data integrations with strong governance.
• Supervise PowerBI reporting and analytics for stakeholders.

Skills

Project management

Power BI

Stakeholder management

CRM systems

Education

Degree level or equivalent

Tools

Blackbaud CRM

SQL databases

Job description

University of Birmingham invites applications for a senior Professional Services role. You will manage, develop and improve systems supporting fundraising and alumni engagement within DARO, leading a team of professionals across data, finance and insight.

The post holder oversees CRM systems, reporting, and data quality, ensuring secure, efficient operations in a busy university environment. Competitive salary and generous benefits apply.