Senior CRM Lead - Student Recruitment & Enrolment

University of Salford; Salford; Sur place; GBP 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Excellent pension scheme

32 days annual leave

Résumé du poste

The University of Salford is seeking an experienced Senior Student Recruitment Officer (CRM) to shape applicant and enquirer journeys. You will manage communications through the CRM platform, collaborating with Marketing, Recruitment and Admissions to drive personalised experiences from enquiry to enrolment.

This fixed-term, 12-month role requires strong CRM expertise, excellent organisational skills and a passion for customer engagement within a dynamic, collaborative team.

Qualifications

• Experience with CRM systems and data handling.
• Strong organisational skills and customer engagement focus.
• Experience delivering communications plans and project work.

Responsabilités

• Lead the delivery of applicant and enquirer communication plans through our CRM system.
• Act as a CRM subject matter expert and support system development, training and adoption across teams.
• Analyse engagement and campaign performance data to inform recruitment and conversion strategies.
• Ensure robust data quality, compliance and data protection practices across CRM activity.
• Support recruitment activity including enquiries, events, interviews, Confirmation and Clearing.

Connaissances

CRM experience

Data analysis

Stakeholder engagement

Communication skills

Outils

CRM platform

Description du poste

The University of Salford is seeking an experienced Senior Student Recruitment Officer (CRM) to shape applicant and enquirer journeys. You will manage communications through the CRM platform, collaborating with Marketing, Recruitment and Admissions to drive personalised experiences from enquiry to enrolment.

This fixed-term, 12-month role requires strong CRM expertise, excellent organisational skills and a passion for customer engagement within a dynamic, collaborative team.