CRM Product Lead: D365 Data & Process Delivery

Hollybank Trustees Ltd; England; On-site; GBP 70,000 - 90,000; Full time

Job summary

Ronald McDonald House UK is seeking an experienced CRM Data Delivery Lead to drive the development and improvement of Microsoft Dynamics 365 Customer Engagement. You will provide structure, pace and clarity to high-priority CRM work, translating priorities into measurable outcomes and ensuring changes are well governed and understood.

Working with Engagement, Fundraising, Marketing, Operations, Finance, Data and Tech, you will shape delivery plans, requirements and adoption, enhancing data

Qualifications

• Substantial experience as a Business Analyst, Product Owner, CRM Product Manager or Delivery Lead with Microsoft Dynamics 365 CE.

Responsibilities

• CRM product ownership and delivery management: own and maintain the Dynamics 365 CE backlog with clear prioritisation and governance.

Skills

D365 CE knowledge

Backlog management

Stakeholder management

Data governance

Requirements & user stories

Tools

Power Platform

Power BI

Dynamics 365 CE

Job description

Ronald McDonald House UK is seeking an experienced CRM Data Delivery Lead to drive the development and improvement of Microsoft Dynamics 365 Customer Engagement. You will provide structure, pace and clarity to high-priority CRM work, translating priorities into measurable outcomes and ensuring changes are well governed and understood.

Working with Engagement, Fundraising, Marketing, Operations, Finance, Data and Tech, you will shape delivery plans, requirements and adoption, enhancing data