CRM Systems & Data Quality Lead

Digital Data Foundation; Greater London; On-site; GBP 26,000 - 38,000; Full time

Job summary

Digital Data Foundation in London or Manchester is seeking a CRM Systems Assistant to support global e-marketing by improving CRM data quality and coordinating client communications. You will train colleagues, manage CRM inbox queries, and act as the SME for Dynamics CRM and related e-marketing systems, collaborating with internal and external stakeholders across offices.

The role requires at least one year of CRM or e-marketing experience, a data-driven approach, and the ability to explain

Qualifications

• Minimum one year’s experience with an e-marketing platform or CRM in professional services.
• Ability to actively training others, advising of benefits of using CRM systems
• Data quality focus to ensure data is as complete and accurate as possible.
• Ability to explain complex concepts in a digestible way to all users
• Work independently, without constant supervision

Responsibilities

• Plan the strategy of the firm’s client communications.
• Execute data quality improvement strategy and act as data quality expert
• Collaborate with internal & external suppliers/stakeholders for targeted key accounts
• Lead international training and provide succinct training modules
• Manage user queries submitted to the Dynamics CRM inbox
• Serve as SME for CRM and e-marketing systems

Skills

CRM experience

Training others

Data quality

Independent working

Tools

Dynamics 365

Vuture

Job description

Digital Data Foundation in London or Manchester is seeking a CRM Systems Assistant to support global e-marketing by improving CRM data quality and coordinating client communications. You will train colleagues, manage CRM inbox queries, and act as the SME for Dynamics CRM and related e-marketing systems, collaborating with internal and external stakeholders across offices.

The role requires at least one year of CRM or e-marketing experience, a data-driven approach, and the ability to explain