Dynamics 365 Product Lead

Global Resourcing; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Global Resourcing is seeking a Dynamics 365 CRM Lead in Greater London to take full ownership of the CRM platform, driving strategy and performance. You will act as the internal expert, leading engagement and translating business needs into technical solutions.

Ideal candidates have extensive experience with Dynamics 365 and Power Platform, strong stakeholder management skills, and a solid background in data governance. Email Bev Evans at [e-mail] if you are interested.

Qualifications

• Extensive experience with Microsoft Dynamics 365 (configuration, customisation, administration).
• Proven ability to lead and own a CRM function or platform.
• Strong experience with Power Platform (Power Automate, Power Apps, Dataverse).

Responsibilities

• Act as the internal lead and subject matter expert for Dynamics 365.
• Own and drive the CRM roadmap, aligning with organisational priorities.
• Lead stakeholder engagement, translating business needs into technical solutions.

Skills

Microsoft Dynamics 365

Power Platform

Stakeholder management

Data management

Communication skills

Tools

SQL

Power Automate

Power Apps

Job description

We are working with a mission-driven humanitarian aid organisation to find a Dynamics 365 CRM Lead to take full ownership of their CRM platform, driving strategy, improvements, and day-to-day performance.

Responsibilities

• Act as the internal lead and subject matter expert for Dynamics 365
• Own and drive the CRM roadmap, aligning with organisational priorities
• Lead stakeholder engagement, translating business needs into technical solutions
• Deliver hands-on configuration (fields, forms, views, workflows) and Power Automate solutions
• Oversee system performance, user support, and issue resolution
• Manage CRM governance, change requests, and prioritisation
• Drive data quality, validation, and reporting capability
• Optimise Customer Insights and Sales modules to improve engagement and performance
• Lead UAT, training, and user adoption across teams
• Manage third-party partners, ensuring quality delivery and knowledge transfer
• Collaborate with IT on integrations, security, and platform stability

Requirements

• Extensive experience with Microsoft Dynamics 365 (configuration, customisation, administration)
• Proven ability to lead and own a CRM function or platform
• Strong experience with Power Platform (Power Automate, Power Apps, Dataverse)
• Experience delivering Customer Insights and Sales module solutions
• Ability to translate business requirements into scalable technical solutions
• Strong stakeholder management and influencing skills
• Experience managing third-party vendors and partners
• Solid data management and data quality expertise
• Working knowledge of SQL and integrations (e.g. KingswaySoft desirable)
• Understanding of data protection and governance frameworks (e.g. GDPR)
• Excellent communication skills across technical and non-technical audiences
• Experience in not-for-profit or public sector environments
• Familiarity with fundraising or finance processes

If you are interested in this position, please reach out to Bev Evans via email [e-mail]