CRM Manager – Dynamics 365 & Integrations (Contract, Remote UK)

Merrifield Consultants; Greater London; Hybrid; GBP 46,000 - 65,000; Full time

Job summary

Merrifield Consultants is recruiting a CRM Manager for a UK children’s charity on a short-term contract. Location options include home-based in the UK or hybrid in London, with full-time or part-time hours and an immediate start.

The role focuses on managing Microsoft Dynamics 365, maintaining integrations with marketing and fundraising platforms, and troubleshooting Power Automate workflows. Prior CRM/DB management in charity sectors is preferred.

Qualifications

• Strong experience administering Microsoft Dynamics 365.
• Experience building and maintaining CRM workflows with Power Automate.
• Experience with CRM integrations, APIs and third-party platforms.

Responsibilities

• Manage and maintain the charity's Microsoft Dynamics 365 CRM system.
• Support integrations with digital, marketing and fundraising platforms.
• Manage Power Automate workflows and troubleshoot issues.
• Support integrations involving APIs, online forms, Shopify and other third-party systems.
• Improve technical documentation and provide day-to-day CRM support.
• Hands-on experience administering Microsoft Dynamics 365.
• Confident using Power Automate to manage workflows.
• Investigate and resolve technical issues independently.

Skills

CRM administration

Tools

Microsoft Dynamics 365

Power Automate

Shopify

Job description

Merrifield Consultants is recruiting a CRM Manager for a UK children’s charity on a short-term contract. Location options include home-based in the UK or hybrid in London, with full-time or part-time hours and an immediate start.

The role focuses on managing Microsoft Dynamics 365, maintaining integrations with marketing and fundraising platforms, and troubleshooting Power Automate workflows. Prior CRM/DB management in charity sectors is preferred.