CRM Manager

Merrifield Consultants; Greater London; Hybrid; GBP 46,000 - 65,000; Full time

Job summary

Merrifield Consultants is recruiting a CRM Manager for a UK children’s charity on a short-term contract. Location options include home-based in the UK or hybrid in London, with full-time or part-time hours and an immediate start.

The role focuses on managing Microsoft Dynamics 365, maintaining integrations with marketing and fundraising platforms, and troubleshooting Power Automate workflows. Prior CRM/DB management in charity sectors is preferred.

Qualifications

• Strong experience administering Microsoft Dynamics 365.
• Experience building and maintaining CRM workflows with Power Automate.
• Experience with CRM integrations, APIs and third-party platforms.

Responsibilities

• Manage and maintain the charity's Microsoft Dynamics 365 CRM system.
• Support integrations with digital, marketing and fundraising platforms.
• Manage Power Automate workflows and troubleshoot issues.
• Support integrations involving APIs, online forms, Shopify and other third-party systems.
• Improve technical documentation and provide day-to-day CRM support.
• Hands-on experience administering Microsoft Dynamics 365.
• Confident using Power Automate to manage workflows.
• Investigate and resolve technical issues independently.

Skills

CRM administration

Tools

Microsoft Dynamics 365

Power Automate

Shopify

Job description

CRM Manager – Temporary Contract (2–3 Months)

Location: Home-based (UK) or London (hybrid)

Hours: Full time or part-time

Merrifield Consultants is recruiting a CRM Manager for a UK children's charity on a short-term contract, with an immediate start.

Key responsibilities:

• Manage and maintain the charity's Microsoft Dynamics 365 CRM system.
• Support and maintain integrations with digital, marketing and fundraising platforms.
• Manage Power Automate workflows and troubleshoot technical issues.
• Support integrations involving APIs, online forms, Shopify and other third-party systems.
• Improve technical documentation and provide day-to-day CRM support.
• Strong, hands‑on experience administering Microsoft Dynamics 365.
• Confident using Power Automate to manage and troubleshoot workflows.
• Experience managing CRM integrations, APIs and third-party platforms.
• Previous CRM or database management experience, ideally within a charity, membership organisation or not‑for‑profit.
• Ability to investigate and resolve technical issues independently.

Interested?

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.