CRM Officer - Dynamics 365 - £37,500

Nichols Digital Ltd; Snetterton; Remote; GBP 35,000 - 50,000; Full time

Job summary

A technology firm is seeking a CRM Officer to manage Dynamics365 and ensure data quality and compliance. This position involves overseeing the Change Request process, collaborating across teams, and requires current experience with Dynamics365. The role is primarily remote, with occasional travel to Norfolk. Ideal candidates should have strong data management skills and the ability to build relationships across departments.

Qualifications

• Must have current/recent commercial experience with Dynamics365.
• Proficiency in data management processes and workflows.
• Experience with CRM product management.

Responsibilities

• Manage the business CRM and ensure effective data management.
• Liaise with charity teams and provide CRM inductions.
• Oversee the Change Request process for CRM.

Skills

Dynamics365 (D365)

Data Management

Financial Compliance

GDPR Compliance

Job description

Overview

1 day ago Be among the first 25 applicants

This role will be remote heavy, requiring 6 trips to Norfolk a year (once every 2 months).

Must have current/recent commercial experience with Dynamics365 (D365).

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You will manage the business CRM to ensure it is properly used; effective data management process workflows are implemented and maintained; data quality and integrity are compliantly maintained.

You will be the CRM product manager ensuring that the business can deliver on its fundraising, CRM and digital strategies. As CRM Officer you will be responsible for the management of the Change Request process, including gathering detailed requirements for user proposed changes and appropriate triaging of all incoming CRM requests and tickets to ensure they are correctly allocated for follow up against clear SLAs, and that a feedback loop is in place to users and line management.

Key Responsibilities

70% - CRM Management: Data, Financial & GDPR compliance. Dynamics365 Configuration. Maintain industry knowledge. Work with IT and cross functional teams.

25% - CRM Collaboration & Change Management: Liaise with charity teams. Collaborate with fundraising, communications and finance teams. Building key relationships. Provide CRM inductions and guidance/training when needed.

5% - Other: Adhere to policies and procedures. Undertake any other duties that may be required.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Technology, Information and Internet

Location

Bury St Edmunds, England, United Kingdom