CRM / Data Manager

Anthem Consulting Ltd; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Anthem Consulting Ltd. is hiring a CRM Manager to lead development of the client database using InterAction+ at a London firm with hybrid working. The role focuses on improving processes, data quality and policies for InterAction+ and the Vuture email platform.

Responsibilities include training new joiners, leading CRM strategy with the BD/marketing team, and delivering reports while ensuring GDPR compliance and industry regulations.

Qualifications

• Extensive knowledge of InterAction+, ideally at manager level or with 4+ years in a CRM role.
• Experience with IQ and Vuture would be helpful.
• Strong data governance and GDPR compliance mindset.

Responsibilities

• Lead and develop a new approach to CRM across the firm.
• Ensure upkeep of CRM-related data.
• Implement new CRM policies and guidelines.
• Act as relationship lead with suppliers.
• Train new joiners on CRM usage.
• Develop reports and analytics with BD/marketing teams.
• Ensure processes comply with GDPR and regulations.

Skills

CRM management

Leadership

Data analytics

GDPR compliance

Tools

InterAction+

Vuture

IQ

Job description

CRM database and client data management role. InterAction+ focused. Based in a boutique UK law firm. London with hybrid working. Competitive salary. This boutique law firm, with a small but friendly BD and marketing team, is looking for an experienced CRM Manager to lead on the development of their client database, InterAction+. The improved use of CRM plays a key role in their BD strategy, and they are looking for someone who can improve processes and guidelines for both InterAction+ and their email marketing platform, Vuture, The role will include:

• Leading and developing a new approach to CRM across the firm;


• Ensuring upkeep of CRM-related data;


• Implementing a new suite of policies around CRM;


• Acting as relationship lead with suppliers;


• Training new joiners on the use of CRM;


• Working with the BD and marketing team to develop reports and analytics;


• Ensuring processes and systems are compliant with GDPR and other regulations.

The role would suit a CRM professional with extensive knowledge of InterAction, ideally working at the manager level or with at least 4 years of experience in a CRM role. Experience of IQ and Vuture would also be helpful.