Data Selections Lead — Hybrid CRM & Insights

LLOYD'S REGISTER INTERNATIONAL; Grantham; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Enhanced Employer Pension

Life Assurance

Flexible and hybrid working (7am - 7pm

Generous annual leave

Buy and sell holiday scheme

Enhanced parental pay

Employee assistance programme

Job summary

The Woodland Trust is seeking a Data Selections Lead to head the data selections team and deliver contact selections from our CRM and email platform to support internal teams with communications and engagement activities.

The role requires leading a team, using Dynamics 365 CRM, and ensuring data quality while collaborating with stakeholders to optimise supporter journeys. This is a hybrid role with home working and monthly head office attendance in Grantham, Lincolnshire.

Qualifications

• Experience with Microsoft Dynamics 365 CRM (or similar) in data selections, fundraising, or supporter communications.
• Knowledge of data protection principles and relevant UK requirements.
• Experience using CRM data to create, extract, manipulate and quality check contact selections.
• Strong prioritisation skills with the ability to manage a deadline-driven workload.
• Proficient in Microsoft Office, especially Excel.
• Experience leading and developing a team to achieve targets.
• Ability to adapt in a changing environment.
• Experience investigating data, systems and processes to make improvements.

Responsibilities

• Lead the data selections team to deliver contact data selections from our CRM and email platform to support internal teams with communication and engagement activities.
• Provide guidance and support to team members to develop their capabilities.
• Investigate data, system and process issues and implement solutions.
• Analyse and report on contacts' communication history and team workflows.
• Collaborate with stakeholders to understand objectives and identify best contacts for each journey.
• Support the Journey/communication managers to optimise supporter journeys.
• Hybrid role with home working and monthly head office attendance in Grantham.

Skills

Dynamics 365 CRM

Data protection knowledge

CRM data manipulation

Excel

Team leadership

Deadline management

Adaptability

Stakeholder collaboration

Job description

The Woodland Trust is seeking a Data Selections Lead to head the data selections team and deliver contact selections from our CRM and email platform to support internal teams with communications and engagement activities.

The role requires leading a team, using Dynamics 365 CRM, and ensuring data quality while collaborating with stakeholders to optimise supporter journeys. This is a hybrid role with home working and monthly head office attendance in Grantham, Lincolnshire.