CRM Journey Architect Supporter Campaigns (Dynamics 365)

THE WOODLAND TRUST; South Kesteven; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Enhanced Employer Pension

Life Assurance

Flexible and hybrid working options (7

25 Days annual leave + BH

Buy and sell holiday scheme

Enhanced parental pay

Employee assistance programme

Job summary

The Woodland Trust is seeking a Supporter Journey Executive to build, deploy and optimise supporter journeys within Dynamics 365/CRM, delivering effective communications and improving engagement.

This hybrid role is based in the UK with monthly head office attendance at Grantham, and a fixed-term contract for 9 months. You will design, test and refine journeys, collaborating with internal teams to maximise impact and data-driven results.

Qualifications

• Experience building and delivering supporter journeys or campaigns.
• Strong collaboration with internal and external stakeholders.
• Knowledge of marketing automation and customer lifecycle journeys.
• Experience conducting A/B testing and optimisation.
• Experience with CRM systems such as Microsoft Dynamics 365.
• Strong prioritisation skills with multiple deadlines.
• Knowledge of data selection, segmentation and marketing operations.

Responsibilities

• Build, configure and deploy supporter journeys using Dynamics 365/CRM tools.
• Support set up and refinement of triggers, workflows and conditional text.
• Troubleshoot journey issues and provide resolutions to operational blockers.
• Design and execute journey tests including A/B, segment and trigger testing.
• Identify opportunities to simplify or improve processes within the system and advise internal users.
• Ensure accuracy, consistency and timely delivery across workload.
• Hybrid role with home working and monthly head office attendance in Grantham.
• Fixed term contract for 9 months.

Skills

Journeys & campaigns

Stakeholder collaboration

Marketing automation

A/B testing

CRM systems (Dynamics 365)

Prioritisation

Data segmentation

Tools

Microsoft Dynamics 365

Job description

The Woodland Trust is seeking a Supporter Journey Executive to build, deploy and optimise supporter journeys within Dynamics 365/CRM, delivering effective communications and improving engagement.

This hybrid role is based in the UK with monthly head office attendance at Grantham, and a fixed-term contract for 9 months. You will design, test and refine journeys, collaborating with internal teams to maximise impact and data-driven results.