CRM Executive - Sports 9mth ftc

evoke; Leeds; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid working (80% from home)

Pension package

Healthcare benefits

Gym discounts

Cycle to work

Bonus schemes

Job summary

At Evoke in Leeds, we are seeking a CRM Campaign Management Executive for a 9-month fixed-term contract to shape data-driven sports communications across our customer base. You will lead end-to-end planning and execution, partnering with CRM, Commercial, Operations, Compliance, and Data teams to deliver personalised communications and enhanced engagement.

You will coordinate with cross-functional teams, monitor performance, and drive testing and optimization while ensuring compliance with safer

Qualifications

• Experience in CRM, campaign management, marketing operations or customer communications environments.
• Ability to manage multiple stakeholders and priorities within a matrix organisation.
• Data-driven mindset with experience using insights to inform decisions and improve campaign performance.
• Familiarity with CRM platforms, customer segmentation, and digital marketing technologies; exposure to Movable Ink is advantageous.

Responsibilities

• Manage end-to-end planning and execution of Sports CRM campaigns, ensuring on-time delivery within schedules.
• Coordinate with CRM Operations, Data & Delivery teams to activate campaigns accurately and efficiently.
• Monitor campaign performance and identify opportunities for testing, optimization, and continuous improvement.
• Review and quality-check campaign content for accuracy, engagement, and readiness for deployment.
• Collaborate with creative and technology teams to deliver dynamic, personalized customer experiences.
• Build relationships with stakeholders across multiple functions and communicate campaign plans clearly.
• Support delivery of customer-focused CRM strategies that enhance engagement and commercial performance.
• Ensure all campaign activity complies with regulatory requirements and safer gambling standards.

Skills

CRM platforms

Campaign management

Stakeholder management

Data-driven marketing

Analytics

Tools

Movable Ink

Job description

Job Description

Are you passionate about creating engaging customer experiences through data-driven marketing? We're looking for a CRM Campaign Management Executive to join our CRM team on a 9-month fixed-term contract, playing a key role in delivering impactful Sports communications across our customer base. This is an exciting opportunity to work within a fast-paced, collaborative environment where you'll help shape CRM campaigns, optimise customer journeys, and contribute to the evolution of customer engagement strategies. You'll partner with stakeholders across CRM, Commercial, Operations, Compliance, and Data teams to deliver personalised communications that make a real impact

Job Description

Are you passionate about creating engaging customer experiences through data-driven marketing? We're looking for a CRM Campaign Management Executive to join our CRM team on a 9-month fixed-term contract, playing a key role in delivering impactful Sports communications across our customer base. This is an exciting opportunity to work within a fast-paced, collaborative environment where you'll help shape CRM campaigns, optimise customer journeys, and contribute to the evolution of customer engagement strategies. You'll partner with stakeholders across CRM, Commercial, Operations, Compliance, and Data teams to deliver personalised communications that make a real impact

What You'll Be Doing

• Manage the end-to-end planning and execution of Sports CRM campaigns, ensuring all activity is delivered on time and within agreed schedules.
• Coordinate with CRM Operations, Data & Delivery teams to ensure campaigns are activated accurately and efficiently.
• Monitor campaign performance and identify opportunities for testing, optimisation, and continuous improvement.
• Review and quality-check campaign content, ensuring communications are accurate, engaging, and ready for deployment.
• Collaborate with creative and technology teams to deliver dynamic, personalised customer experiences.
• Build effective relationships with stakeholders across multiple business functions and communicate campaign plans clearly.
• Support the delivery of customer-focused CRM strategies that enhance engagement and commercial performance.
• Ensure all campaign activity complies with regulatory requirements and safer gambling standards

Who We Are Looking For

We are committed to responsible gambling, and we are looking for people who can support our ethos. To apply to this post, you will:

• Previous experience within CRM, campaign management, marketing operations, or customer communications environments.
• Ability to manage multiple stakeholders and priorities within a matrix organisation.
• Data-driven mindset with experience using insights to inform decisions and improve campaign performance.
• Familiarity with CRM platforms, customer segmentation, and digital marketing technologies; exposure to tools such as Movable Ink would be advantageous.

What We Offer

• Family Support: Industry-leading maternity and paternity leave and paid time off if you have caring responsibilities.
• Perks and discounts: Discounts at a range of high-street retailers
• Financial: Competitive salary, pension, and bonus schemes.
• Health & wellbeing: Tools and services to help support your well-being, including support with mental health and financial education. You will also have access to gym discounts and our cycle to work scheme.
• Hybrid working: Our employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up!
• Healthcare: We prioritise your health and well-being, offering comprehensive healthcare benefits (or a cash alternative).
• Pension package, income protection and life assurance: Safeguarding your financial future and offering peace of mind.

More About Evoke

We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That’s the future. That’s evoke.

At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you.

Apply

At evoke, we prioritize diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.

Sound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage.