CRM Executive: Dynamics 365 Journeys & Campaigns

Rexel UK Ltd; Birmingham; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Contributory pension scheme and life &

Performance Related Bonus

Job summary

Rexel UK Ltd is seeking a CRM Executive specialising in Microsoft Dynamics 365 Customer Insights – Journeys. You’ll design, build and optimise real-time marketing campaigns across the customer lifecycle, using unified profiles and behavioural data to create personalised experiences across email, SMS, push, and WhatsApp.

Your work will drive retention, loyalty and long-term value, ensuring campaigns are commercially effective and aligned with our brand while collaborating with cross-functional

Qualifications

• Experience using Microsoft Dynamics 365 Marketing or Customer Insights – Journeys.
• Ability to design and optimise automated customer journeys.
• Strong written communication and content skills.
• Comfort with data and campaign performance metrics.

Responsibilities

• Design, build and optimise real-time marketing campaigns across the customer lifecycle.
• Turn customer actions into personalised experiences across email, SMS, push, and WhatsApp.
• Work with cross-functional teams to ensure campaigns are brand-aligned and measurable.

Skills

CRM experience

Customer focus

Data-driven

Cross-functional collaboration

Tools

Microsoft Dynamics 365

Power Platform

Power BI

Excel

Job description

Rexel UK Ltd is seeking a CRM Executive specialising in Microsoft Dynamics 365 Customer Insights – Journeys. You’ll design, build and optimise real-time marketing campaigns across the customer lifecycle, using unified profiles and behavioural data to create personalised experiences across email, SMS, push, and WhatsApp.

Your work will drive retention, loyalty and long-term value, ensuring campaigns are commercially effective and aligned with our brand while collaborating with cross-functional