CRM Executive

Michael Page (UK); City Of London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking B2B events company that is redefining industry standards. This strategic role focuses on CRM excellence, optimizing engagement strategies, and driving system management. You'll support Salesforce and Pardot, ensuring seamless functionality while managing data hygiene and resolving technical issues. With growth opportunities in a global organization, you'll thrive in a hybrid work model that offers a 4-day work week and Fridays off. If you're passionate about the travel and events industry and eager to make a significant impact, this role is perfect for you!

Benefits

Hybrid work model

Growth opportunities

Competitive salary

Pension

Health benefits

Bonus potential

Travel perks

Qualifications

• 1-2 years of experience with Salesforce Sales Cloud is essential.
• Familiarity with Pardot and event management platforms is a plus.

Responsibilities

• Support CRM management across events, ensuring seamless functionality.
• Implement CRM improvements to meet business needs and enhance event execution.

Skills

Analytical Skills

Problem-Solving Skills

Communication Skills

Time Management

Tools

Salesforce Sales Cloud

Pardot

EventsAir

Job description

• Opportunity to drive CRM excellence & optimise engagement strategies
• Strategic role with system management, process optimisation, and career growth.

About Our Client

Our client is a forward-thinking B2B events company based in West London. From its ambitious startup roots, it has grown into a global leader in pioneering B2B events that redefine industry standards. As thought leaders in the luxury travel sector, the company curates groundbreaking global trade shows tailored for elite influencers and trendsetters.

The company thrives on crafting unparalleled experiences, fostering vibrant communities, and rejecting mundane industry format

Job Description

• Support CRM management across events, ensuring seamless functionality.
• Assist in optimising Salesforce Sales Cloud and Pardot for efficiency and user experience.
• Handle forms, phases, and content creation within EventsAir.
• Manage and resolve Salesforce, Pardot, and EventsAir support tickets.
• Troubleshoot technical issues, liaising with support teams as needed.
• Maintain data hygiene through quality control and audits.
• Implement CRM improvements to meet business needs.
• Oversee CRM timelines to align with event schedules.
• Collaborate with stakeholders to enhance CRM functionality and event execution.

The Successful Applicant

• 1-2 years of experience with Salesforce Sales Cloud (essential).
• Familiarity with Pardot and event management platforms is a plus.
• Strong analytical, problem-solving, and communication skills.
• Ability to manage deadlines and adapt to changing priorities.
• Interest in the travel and events industry.
• Willingness to travel globally as needed.

What's on Offer

• Hybrid work model (3 office days, 1 remote day, and a 4-day work week with Fridays off).
• Growth opportunities in a global organisation.
• Competitive salary, pension, health benefits, bonus potential, and travel perks.