CRM Executive

Ziff Davis, LLC; London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

Join a vibrant team at a leading digital brand as a CRM Executive, where your skills in email marketing will shine. This role offers you the chance to gain hands-on experience in a fast-paced environment, focusing on cross-channel marketing strategies. You'll be responsible for executing engaging email campaigns, analyzing performance, and collaborating with various teams to ensure optimal customer communication. With a flexible work-from-home policy and a lively office atmosphere filled with great snacks, this is an exciting opportunity to grow your career in marketing while enjoying a balanced work-life experience.

Benefits

Flexible working hours

Personal development time

Quarterly socials

Free snacks

Office games (Zumba, football, pool)

Open-plan office in Clerkenwell

Qualifications

• 1-2 years experience in email marketing, particularly using an email CRM platform.
• Strong project and process management skills are essential.

Responsibilities

• Execute daily email marketing campaigns and manage customer communications.
• Segment and target audience for effective email marketing.

Skills

Organisational Skills

Numerical Skills

Analytical Skills

Communication Skills

Attention to Detail

Problem Solving

Commercial Instincts

Email Marketing

Tools

Email CRM Platform (Braze)

Job description

With over 8 million members, VoucherCodes is one of the UK’s largest money saving websites. Partnered with big brands like ASOS, Nike, Argos, TUI and Deliveroo, we receive over 8 million visits per month. Right now, we’re looking for an energetic CRM Executive to join our CRM team in London. We have a flexible working from home policy and a beautiful office in London with great snacks and great people.

This is a fantastic opportunity for somebody looking to gain hands on, exciting experience in a fast moving, digital brand and grow their career in cross-channel marketing, with a big focus on email. Reporting to one of our CRM Managers, you’ll be responsible for executing a complex email marketing programme, including the end-to-end planning and production of direct customer communications. A sharp eye for detail as well as strong project and process management will be critical to success.

What we need from you

Exceptional organisational skills and the ability to manage a busy and varied workload

Good numerical and analytical skills, with an emphasis on daily, weekly and monthly reporting

Excellent communication skills, both in writing and face to face

Excellent attention to detail, brought to life in our communication proofing and planning processes

A can-do attitude and willingness to collaborate with team members across different functions

A creative and proactive approach to problem solving

Good commercial instincts and decision making skills

Consistent drive to work to a high standard and to go above and beyond

1-2 years experience in email marketing, in particular using an email CRM platform (Braze is desirable but not required)

Experience in other marketing channels is a plus

What you’ll be doing

Working with CRM team to deliver exposure for our exceptional offer content across our emails, app and website, ensuring they contain the best content for our customers

Planning, co-ordinating, building, and executing daily email marketing campaigns

Liaising with our internal teams to ensure that we have the best offer content possible for our communications, even leading conversations on tactical promotions

Segmenting and targeting subsets of our audience to ensure that we’re sending our members communications that are relevant to them (and getting the best results possible)

Implementing A/B testing to better understand what is driving engagement and optimising our communications off the back of compelling results

Reporting on channel and campaign performance and factoring in learnings into long-term plans

Executing necessary administrative and operational tasks to support marketing campaign delivery and documentation

Researching and feeding back on competitor activity and industry trends

Supporting on lifecycle marketing campaigns that leverage automation and trigger campaigns to improve customer retention and other desired customer behaviours

What You’ll Get From Us

A culture that pushes you to be your best self

Two uninterrupted hours a week dedicated to your personal development

The flexibility to get that perfect work/life balance

Zumba, football, table football, and pool table to work off all the free snacks

Quarterly socials to let your hair down with your team

Join us at our bright, spacious open-plan office. Situated in the heart of London, we occupy all three floors of Yeoman House in Clerkenwell. The area is home to a wonderful array of cafés, restaurants, pubs and galleries. For the more adventurous, there's some of the best street food London has to offer right on our doorstep. You will also have flexibility to get that perfect work/life balance by working some days remotely if you wish.

So, what's next?

If we’ve piqued your interest, all you need to do to apply is send us your CV with a 200-300 word covering letter outlining why this role and VoucherCodes appeal to you (remember we’ll also have your CV so use this space to tell us what you’re excited about rather than what you’ve already achieved).

VoucherCodes is part of Ziff Davis. Ziff Davis is a vertically focused digital media and internet company whose portfolio includes leading brands in technology, entertainment, shopping, health, cybersecurity, and martech. We aspire to build a sustainable, profitable and growing enterprise — and much of this is dependent on the calibre of people, technology and culture that are all important parts of the transaction.

Want to know more? Check out our careers page: https://www.vouchercodes.co.uk/careers/