CRM Executive

Inspiring Interns; Greater London; On-site; GBP 30,000 - 35,000; Full time

Job summary

Join a vibrant events start-up in London as a CRM Executive. You'll enhance customer experiences at live events by optimizing CRM campaigns and ensuring seamless coordination. This role requires in-office presence, fostering a collaborative environment for quick decision-making. Bring your creativity and customer-centric approach to this exciting opportunity!

Benefits

Quarterly bonus

23 days of annual leave + public holidays

Private health insurance

Penfold pension scheme

Learning and development budget

Employee Referral Scheme

Cycle to work scheme

Weekly Deliveroo vouchers

Access to VIP experiences at live events

Qualifications

• 2–3 years of experience in CRM or email marketing.
• Excellent writing and editing skills for digital content.
• Strong command of written English with attention to detail.

Responsibilities

• Ensure outstanding VIP experience from pre-event to post-event.
• Support execution of CRM campaigns across multiple channels.
• Analyse campaign performance metrics and report results.

Skills

Writing

Customer Engagement

SEO

Analytics

Collaboration

Tools

HubSpot

Salesforce

Klaviyo

Job description

Events Sports Marketing Writing and editorial Digital

Do you want to work for an exciting, fast growing, innovative Events start-up in the heart of London? Do you love Music and Sports and want to be part of a vibrant, supportive team? Are you driven and ambitious and able to communicate effectively with people on all levels? If so, keep reading.

Our client is looking for a dedicated and customer-centric CRM Executive to join our team. In this role, you will be at the forefront of our venue liaison to ensure customers feel the optimal VIP experience across all venues. You will be responsible for championing our pre-event & on-site customer experience to ensure seamless arrival to the correct entrance, suite & seating whilst highlighting awareness of all VIP perks throughout the event experience.

We're in the live events business, which means in-person events are our core. This translates to our company culture and this role requires the candidate to be in the office five days a week at our London HQ. This in-person environment fosters agility. Being together allows our team to make quick decisions and adapt to the constant changes in our industry.

Responsibilities
As a CRM Executive, you will be responsible for ensuring that customers enjoy an outstanding and seamless VIP experience from pre-event planning through to on-site coordination and post-event follow-up.

Your role will involve:

• Support the execution and optimisation of CRM campaigns across email, SMS, and in-app channels.
• Produce high-quality written content for landing pages and blog articles to support broader SEO goals and increase organic visibility.
• Collaborate with the content and SEO teams to develop keyword-targeted articles and engaging content that boosts organic visibility and supports lead generation goals.
• Work closely with the wider marketing, commercial, and data teams to develop targeted customer journeys and lifecycle marketing initiatives.
• Create, proofread, and schedule engaging, on-brand content that drives engagement and conversions.
• Segment audiences using CRM tools to ensure the right messages reach the right customers at the right time

• Analyse campaign performance metrics and report on results, providing actionable insights to improve future campaigns.
• Assist in the development of A/B tests to optimise subject lines, content, and send times.
• Ensure CRM data integrity, compliance, and best practices are maintained.
  

Skills & Experience
While these qualifications are highly regarded, we appreciate the value of diverse experiences. You don't need all of them, but they could include:

• 2–3 years of experience in a CRM, email marketing, or customer engagement role.
• Excellent writing and editing skills, with experience creating digital content that is both user- and SEO-friendly.
• Strong command of written English with exceptional attention to detail in grammar, tone, and clarity.
• Experience using CRM platforms (e.g., HubSpot, Salesforce, Klaviyo, or similar).
• Comfortable working with customer data and basic analytics to inform campaign strategies.
• Organised, proactive, and capable of managing multiple campaigns and deadlines.
• A collaborative team player with a growth mindset and a genuine enthusiasm for enhancing the customer experience.

Desirable (Not Essential)

• Experience in the events, entertainment, or e-commerce industry.
• Understanding of GDPR and data privacy best practices.
• Basic knowledge of HTML for email formatting.

Target compensation package:
£30k - £35k + quarterly bonus + share options + benefits.
Final offers may differ from the target compensation package, taking factors such as experience level and skill set into consideration.

Our benefits

• Quarterly bonus
• 23 days of annual leave + public holidays
• A top-tier private health insurance package
• Penfold pension scheme
• Learning and development budget
• Employee Referral Scheme
• Cycle to work scheme
• Weekly Deliveroo vouchers
• Access to VIP experiences at live events