CRM & Analytics Specialist

Zachary Daniels; Greater London; Hybrid; GBP 42,000 - 50,000; Full time

Benefits offered by this job

Hybrid working

Central London location

Job summary

Zachary Daniels is seeking a CRM & Analytics Specialist in Central London. The role is hybrid, focusing on maintaining an in-house CRM, data quality, and BI dashboards with Power BI or Tableau. You’ll analyze sales and customer performance and collaborate with CRM, data, and operations teams.

Ideal candidates have 3+ years in CRM administration, solid SQL, Excel, and reporting skills, plus experience with BI tools. Location is Central London with 4 days in the office.

Qualifications

• 3+ years' CRM administration / systems experience.
• Good SQL knowledge, ideally able to build queries from scratch.
• Experience supporting sales, customer or enquiry-based CRM systems.
• Strong Excel and reporting skills.
• Experience with Power BI, Tableau or similar.

Responsibilities

• Support and maintain an in-house CRM platform.
• Troubleshoot bugs, system issues and user queries.
• Become a key point of contact for teams across multiple locations.
• Improve CRM workflows, forms and customer enquiry processes.
• Support integrations, upgrades, testing and data migrations.
• Write and run SQL queries.
• Monitor and improve data quality.
• Support reporting across sales, marketing and operations.
• Build and maintain dashboards using Power BI or Tableau.
• Analyse enquiry, conversion, customer and revenue performance.
• Work closely with CRM, data, commercial and operational teams.

Skills

CRM administration

SQL

Power BI

Tableau

Excel

Reporting

Communication

Tools

Power BI

Tableau

SQL Server

Job description

CRM & Analytics Specialist Central London | Up to £50,000 + benefits | Hybrid working

What you'll be doing

• Support and maintain an in-house CRM platform
• Troubleshoot bugs, system issues and user queries
• Become a key point of contact for teams across multiple locations
• Improve CRM workflows, forms and customer enquiry processes
• Support integrations, upgrades, testing and data migrations
• Write and run SQL queries
• Monitor and improve data quality
• Support reporting across sales, marketing and operations
• Build and maintain dashboards using Power BI or Tableau
• Analyse enquiry, conversion, customer and revenue performance
• Work closely with CRM, data, commercial and operational teams

What we're looking for

• 3+ years' CRM administration / systems experience
• Good SQL knowledge, ideally able to build queries from scratch
• Experience supporting sales, customer or enquiry-based CRM systems
• Strong Excel and reporting skills
• Experience with Power BI, Tableau or similar
• Confidence troubleshooting system issues
• Excellent communication skills with non-technical users
• A calm, positive approach when working under pressure

Experience within retail, retail sales, self-storage, property, leisure or another multi-site customer business would be particularly relevant.

Knowledge of PHP, IIS, APIs or SQL Server would be useful, but isn't the main focus of the role.

Why apply?

You'll join a collaborative team with experienced CRM and data specialists around you, while gradually taking more ownership as your knowledge develops.

It's a great opportunity for someone who enjoys the mix of systems, problem-solving, data and commercial performance and wants to become a key CRM specialist within a growing business.

Salary: Up to £50,000 + benefits

Location: Central London

Working pattern: Full-time, 4 days per week in the office