CRM & Analytics Specialist

Clearly Jobs Ltd.; Greater London; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Hybrid working

Central London site

4 days in office

Job summary

Clearly Jobs Ltd. in Central London is seeking a CRM & Analytics Specialist to own the day-to-day performance of its in-house CRM platform, a 70% CRM / 30% analytics role serving a national store network.

You will troubleshoot issues, improve workflows and help turn customer and sales data into commercial insight. You'll write SQL queries, build dashboards with Power BI or Tableau, and support reporting across sales, marketing and operations.

Qualifications

• CRM administration experience in a multi-site environment.
• Strong SQL knowledge and ability to build queries from scratch.
• Experience with Power BI or Tableau for dashboards and reporting.
• Excellent communication with non-technical users.

Responsibilities

• Support and maintain an in-house CRM platform.
• Troubleshoot bugs, system issues and user queries.
• Become a key point of contact for teams across multiple locations.
• Improve CRM workflows, forms and customer enquiry processes.
• Support integrations, upgrades, testing and data migrations.
• Write and run SQL queries.
• Monitor and improve data quality.
• Support reporting across sales, marketing and operations.
• Build and maintain dashboards using Power BI or Tableau.
• Analyse enquiry, conversion, customer and revenue performance.
• Work closely with CRM, data, commercial and operational teams.

Skills

CRM administration

SQL querying

Excel & reporting

Communication

Tools

Power BI

Tableau

SQL Server

PHP

Job description

CRM & Analytics Specialist Central London Up to 50,000 + benefits Hybrid working

We're recruiting for a growing multi-site business looking for a CRM & Analytics Specialist to take ownership of the day-to-day performance of its in-house CRM platform.

This is a 70% CRM / 30% analytics role, working alongside experienced CRM and data specialists. You'll support users across a national store network, troubleshoot issues, improve workflows and help turn customer and sales data into useful commercial insight.

What you'll be doing

• Support and maintain an in-house CRM platform
• Troubleshoot bugs, system issues and user queries
• Become a key point of contact for teams across multiple locations
• Improve CRM workflows, forms and customer enquiry processes
• Support integrations, upgrades, testing and data migrations
• Write and run SQL queries
• Monitor and improve data quality
• Support reporting across sales, marketing and operations
• Build and maintain dashboards using Power BI or Tableau
• Analyse enquiry, conversion, customer and revenue performance
• Work closely with CRM, data, commercial and operational teams

What we're looking for

• 3+ years' CRM administration / systems experience
• Good SQL knowledge, ideally able to build queries from scratch
• Experience supporting sales, customer or enquiry-based CRM systems
• Strong Excel and reporting skills
• Experience with Power BI, Tableau or similar
• Confidence troubleshooting system issues
• Excellent communication skills with non-technical users
• A calm, positive approach when working under pressure

Experience within retail, retail sales, self-storage, property, leisure or another multi-site customer business would be particularly relevant.

Knowledge of PHP, IIS, APIs or SQL Server would be useful, but isn't the main focus of the role.

Why apply?

You'll join a collaborative team with experienced CRM and data specialists around you, while gradually taking more ownership as your knowledge develops.

It's a great opportunity for someone who enjoys the mix of systems, problem-solving, data and commercial

performance and wants to become a key CRM specialist within a growing business.

Salary: Up to 50,000 + benefits

Location: Central London

Working pattern: Full-time, 4 days per week in the office

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