CRM 365 Business Systems Analyst — Hybrid

Vanguard; Manchester; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

Vanguard is seeking a Business Systems Analyst to join the FAS CRM team in Manchester. This hybrid role requires office presence Tue, Wed, Thu to support enterprise CRM initiatives and deliver the business technical strategy.

You will analyse business needs, translate them into system requirements, and lead design, testing and deployment while driving process improvements across functions. Documentation and user support are also part of the role.

Qualifications

• Experience implementing Dynamics 365 customer service projects.
• Experience working in an Agile team and able to drive cross-functional delivery.
• Experience with PowerPlatform and PowerBI is beneficial.

Responsibilities

• Analyse business needs and translate them into clear system requirements.
• Lead application design, testing, implementation, and support while driving process improvements and cross-functional delivery.
• Maintain documentation, support users, guide colleagues, and contribute to special projects.

Skills

Excellent communication skills

Agile teamwork

Education

Undergraduate degree or equivalent

Tools

Dynamics 365

PowerPlatform

PowerBI

Job description

Vanguard is seeking a Business Systems Analyst to join the FAS CRM team in Manchester. This hybrid role requires office presence Tue, Wed, Thu to support enterprise CRM initiatives and deliver the business technical strategy.

You will analyse business needs, translate them into system requirements, and lead design, testing and deployment while driving process improvements across functions. Documentation and user support are also part of the role.