Crisis Support Worker – Adults & Children (SARC)

Mountain Healthcare Limited; Malvern Hills; On-site; GBP 22,000 - 55,000; Part time

Benefits offered by this job

6 weeks annual leave

Pension Scheme

Life Assurance

Employee Assistant Programme

Enhanced sickness pay scheme

Enhanced Maternity Pay after 1 year's:

Enhanced Neonatal/Adoption Pay after 1

Well-being programme

£500 referral bonus

Advanced rota planning

Long Service/Team of the Month Awards

CPD training courses and masterclasses

Funding for higher education courses

Job summary

Mountain Healthcare Limited seeks an Adult & Paediatric Crisis Worker to support adults, children and families at the SARC. You’ll provide calm, compassionate support, explain what happens next, and advocate for patients through forensic examinations and coordinated care.

You will work flexibly across day/evening/night shifts as part of a 24/7 service, with training and supervision to build confidence in this specialist environment.

Qualifications

• GCSE English and Maths at Grade C/equivalent or above.
• At least 12 months’ experience in an administrative role.
• An understanding of confidentiality.
• Strong organisational and interpersonal skills.
• Confidence working within a multi-agency environment.
• Good IT capability, including Microsoft Word, Excel and Teams.
• Full UK driving licence with fewer than six penalty points.
• Ability to complete enhanced DBS clearance and police vetting.
• Full right to work in the UK and a minimum of three years’ UK residency prior to application.

Responsibilities

• Welcoming and supporting adults, children and their families when they attend the SARC.
• Providing clear, sensitive information by telephone and in person.
• Acting as an advocate for the patient throughout their time at the Centre.
• Helping people understand the process and supporting them before, during and after a forensic medical examination.
• Working alongside healthcare professionals, Police and other agencies to provide coordinated support.
• Assisting with the practical administration associated with each case and maintaining accurate records.
• Supporting the forensic process, including preparing the environment and assisting with the collection of forensic evidence.
• Maintaining the high standards of cleanliness and DNA decontamination required within a forensic environment.
• Supporting patients and liaising with relevant agencies in relation to historic cases.

Skills

Compassionate and non-judgemental

Calm and emotionally resilient

A confident communicator

Highly organised and accurate

Able to work collaboratively

Education

GCSE English and Maths at Grade C/equivalent or above

Full UK driving licence with fewer than six penalty points

Tools

Microsoft Word

Excel

Teams

Job description

Mountain Healthcare Limited seeks an Adult & Paediatric Crisis Worker to support adults, children and families at the SARC. You’ll provide calm, compassionate support, explain what happens next, and advocate for patients through forensic examinations and coordinated care.

You will work flexibly across day/evening/night shifts as part of a 24/7 service, with training and supervision to build confidence in this specialist environment.