Adult & Paediatric Crisis Worker - Bransford/Telford - 0Hrs

Mountain Healthcare Limited; Worcester; On-site; GBP 25,000 - 30,000; Full time

Job summary

Mountain Healthcare Limited is seeking an Adult & Paediatric Crisis Worker to support individuals and families at the SARC in Worcestershire. You will help with information, advocacy, and practical care in a sensitive, confidential setting, coordinating with healthcare professionals and police to ensure safe, person-centered care.

You will work flexible shifts in a 24/7 service, with training provided to understand the forensic environment and to maintain professional boundaries while delivering

Qualifications

• GCSE English and Maths at Grade C/equivalent or above.
• Experience in an administrative role with good record-keeping.
• Ability to maintain confidentiality and handle sensitive information.
• Strong organisational and interpersonal skills for multi-agency work.
• Proficiency with IT tools including Word, Excel and Teams.
• Full UK driving licence with fewer than six penalty points.
• Ability to complete Enhanced DBS clearance and police vetting.
• Right to work in the UK with at least three years' UK residency.

Responsibilities

• Welcoming and supporting adults, children and families at the SARC.
• Providing clear information by telephone and in person.
• Advocating for patients throughout their time at the Centre.
• Explaining processes and supporting before, during and after examinations.
• Working with healthcare professionals, Police and agencies for coordinated support.
• Maintaining accurate records and assisting with case administration.
• Preparing the environment and assisting with collection of forensic evidence.
• Maintaining cleanliness and DNA decontamination standards.
• Supporting patients and liaising with agencies in historic cases.

Skills

GCSE English and Maths

Administrative experience

Confidentiality

Organisational skills

Interpersonal skills

Multi-agency communication

IT capability (Word, Excel, Teams)

Full UK driving licence

DBS clearance and police vetting

Right to work in the UK & residency

Education

GCSE English and Maths at Grade C/equivalent or above

A Level/NVQ Level 3 qualification would be advantageous

Job description

Job Description

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What will you be doing?

No two cases will be the same. Your role will include:

• Welcoming and supporting adults, children and their families when they attend the SARC
• Providing clear, sensitive information by telephone and in person
• Acting as an advocate for the patient throughout their time at the Centre
• Helping people understand the process and supporting them before, during and after a forensic medical examination
• Working alongside healthcare professionals, Police and other agencies to provide coordinated support
• Assisting with the practical administration associated with each case and maintaining accurate records
• Supporting the forensic process, including preparing the environment and assisting with the collection of forensic evidence
• Maintaining the high standards of cleanliness and DNA decontamination required within a forensic environment
• Supporting patients and liaising with relevant agencies in relation to historic cases

The person we’re looking for

The technical requirements matter, but how you work with people matters just as much.

You’ll need to be:

Compassionate and non-judgemental

People may come to us experiencing significant distress. You’ll be able to listen, reassure and support without making assumptions or judgements.

Calm and emotionally resilient

You’ll be exposed to sensitive and sometimes difficult circumstances. You’ll need the resilience to remain composed, professional and focused on the needs of the individual.

A confident communicator

You'll adapt the way you communicate depending on whether you're supporting an adult, a child, a family member or working with another professional.

Comfortable working with children and adults

You'll understand that different people require different approaches to communication, reassurance and support.

Highly organised and accurate

Alongside the human side of the role, there are important administrative, forensic and procedural requirements, so attention to detail is essential.

Able to work collaboratively

You'll work within a multi-agency environment alongside healthcare professionals, Police and other services.

What you'll need

Essential Skills Required:

• GCSE English and Maths at Grade C/equivalent or above
• At least 12 months' experience in an administrative role
• An understanding of confidentiality
• Strong organisational and interpersonal skills
• Confidence working within a multi-agency environment
• Good IT capability, including Microsoft Word, Excel and Teams
• Full UK driving licence with fewer than six penalty points.
• Ability to complete enhanced DBS clearance and police vetting.
• Full right to work in the UK and a minimum of three years' UK residency prior to application.

Desirable

• Knowledge or experience of health, policing and/or the public sector
• Experience supporting vulnerable adults, children or young people, an understanding of safeguarding, or an A Level/NVQ Level 3 qualification would be advantageous.

Please note, all successful candidates will be subject to pre-employment checks including an Enhanced DBS check, two satisfactory references, and Police vetting NVVP Level 2 checks.

• Because of the nature of this role, applications are invited from females only. This post has a genuine occupational qualification under the Sex Discrimination Act, Section 7(2)b and 7(2)e.

Could you be a calm presence when someone needs it most?

An Adult & Paediatric Crisis Worker isn't simply there to manage a process. You're there for the person going through it.

You'll support adults, children and families attending a Sexual Assault Referral Centre, often at an incredibly difficult and vulnerable time.

From the moment someone contacts the service, you'll help create a safe, calm and supportive environment. You'll explain what happens next, advocate for their needs and choices, and support them through the practical and emotional aspects of attending the SARC, including where appropriate their forensic medical examination.

You'll need empathy, but you'll also need resilience. Warmth, but also professional boundaries. The ability to listen, while still ensuring important procedures and records are completed accurately.

It is that combination that makes a great Crisis Worker.

You could be a strong fit if you have experience in administration, social care, healthcare, safeguarding or support work and you're comfortable supporting people in challenging situations. The existing advert specifically identifies those backgrounds as relevant.

Location

The Glade SARC, Bransford and The Glade SARC, Telford

Salary

Retainer rates - £30.56 (per 8 hour shift) from 09:00 Monday through to 08:59 Saturday and £40.24 from 09:00 Saturday through to 08:59 Monday. The attendance payment is £16.01 per hour for a minimum of 3 hours per case.

Shift Patterns

Monday-Sunday, shift pattern 9-5, 5-1, 1-9 – primarily weekends and evenings 24 hours a week, as part of a 24/7 service

Hours, training & support:

You'll join us on a flexible zero-hours basis, covering a mixture of day, evening, overnight and weekend shifts. Current shift patterns are 9am–5pm, 5pm–1am and 1am–9am.

You don't need to arrive knowing everything about working in a SARC. You'll receive training to help you understand the specialist environment and build the confidence needed for the role. You'll also be working as part of a wider service alongside healthcare professionals and partner agencies.

What we need from you is the right foundation: compassion, resilience, sound judgement and a genuine commitment to supporting people when they may be at their most vulnerable.