Crisis Care Admin & Records Coordinator

Securitas UK; Stoke-on-Trent; On-site; GBP 30,000 - 40,000; Part time

Benefits offered by this job

Full training including safeguarding

Basic life support training

Ongoing development opportunities

Job summary

Mountain Healthcare is seeking an Adult & Paediatric Administrator / Crisis Worker for its Sexual Assault Referral Centre (SARC) in Staffordshire. This on-site role focuses on confidential patient records, appointment coordination, and liaison with police and medical staff.

You will join a dedicated team, receive comprehensive safeguarding and forensic awareness training, and participate in ongoing professional development to support vulnerable patients 24/7.

Qualifications

• GCSE English and Maths at Grade C/4 or equivalent.
• Minimum 12 months’ experience in an administrative role.
• Knowledge of the health, police or public sector environment.
• Strong organisational skills and ability to work in a multi-agency setting.
• Good interpersonal skills.
• IT literate with experience using Word, Excel and Teams.
• Understanding of safeguarding.

Responsibilities

• Manage patient records and administrative processes in line with data protection and safeguarding standards.
• Handle incoming calls, emails and referrals with professionalism and empathy.
• Coordinate appointments and liaise with police, medical staff and partner agencies.
• Order and manage stock and equipment to ensure smooth service delivery.
• Support ISO 15189 and UKAS accreditation processes through accurate record keeping.
• Provide a welcoming environment for patients and families, assisting clinicians during examinations when required.

Skills

GCSE English & Maths

Administrative experience

Multisector environment knowledge

Organisational skills

Interpersonal skills

IT literacy (Word, Excel, Teams)

Education

GCSE English & Maths

Tools

Word

Excel

Teams

Job description

Mountain Healthcare is seeking an Adult & Paediatric Administrator / Crisis Worker for its Sexual Assault Referral Centre (SARC) in Staffordshire. This on-site role focuses on confidential patient records, appointment coordination, and liaison with police and medical staff.

You will join a dedicated team, receive comprehensive safeguarding and forensic awareness training, and participate in ongoing professional development to support vulnerable patients 24/7.