Adult & Paediatric Crisis Support & Admin Specialist

Mountain Healthcare; Stoke-on-Trent; On-site; GBP 20,000 - 29,000; Part time

Benefits offered by this job

Training provided

On-call work

Job summary

Mountain Healthcare operates a Sexual Assault Referral Centre (SARC) in Staffordshire and seeks an Adult & Paediatric Administrator / Crisis Worker. The role focuses on backend administration while supporting patients and families in sensitive moments, handling records and coordinating referrals with police and health colleagues.

You will join a skilled team, receive comprehensive safeguarding and forensic awareness training, and contribute to a patient-centered service that runs 24/7 with

Qualifications

• GCSE English and Maths at Grade C/4 or equivalent.
• Minimum 12 months’ experience in an administrative role.
• Knowledge of health, police or public sector environment.
• Strong organisational skills and ability to work in a multi-agency setting.
• Good interpersonal skills.
• IT literate with experience using Word, Excel and Teams.
• Understanding of safeguarding.

Responsibilities

• Manage patient records and administrative processes in line with data protection and safeguarding standards.
• Handle incoming calls, emails and referrals with professionalism and empathy.
• Coordinate appointments and liaise with police, medical staff and partner agencies.
• Order and manage stock and equipment to ensure smooth service delivery.
• Support ISO 15189 and UKAS accreditation processes through accurate record keeping.
• Provide a welcoming environment for patients and families, assisting clinicians during examinations when required.

Skills

GCSE English/Maths

Administrative experience

Multi-agency liaison

IT literacy

Education

GCSE English & Maths

Tools

Word

Excel

Teams

Job description

Mountain Healthcare operates a Sexual Assault Referral Centre (SARC) in Staffordshire and seeks an Adult & Paediatric Administrator / Crisis Worker. The role focuses on backend administration while supporting patients and families in sensitive moments, handling records and coordinating referrals with police and health colleagues.

You will join a skilled team, receive comprehensive safeguarding and forensic awareness training, and contribute to a patient-centered service that runs 24/7 with